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[TenTec] Quality Assurance at Ten-Tec?????

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Subject: [TenTec] Quality Assurance at Ten-Tec?????
From: Bill_Ames@hysoft.com (Bill_Ames@hysoft.com)
Date: Tue, 9 Jun 1998 07:11:41 -0400
Allan makes some good points in his discussion of the "quality" process at
TT. There are a few elements I would suggest be added to the equation.

(1) While no manufacture can deliver perfect equipment some do better then
others. One would have to know the number of "successes" to assess weather
ones problem was out of or with in the expected range of failures.

(2) TT is selling to a very small, cost conscious market. They eliminated
all there dealer relationships so they could better serve their customers.
I would think in the long run that there are savings to the their ham
customers, that will in the long run, offset added cost in shipping.

(3) Whenever someone purchases some TT gear and has a problem out of the
box they should look very carefully at how they have set things up, make
sure they test just the gear and not the whole environment (i.e. run it
directly into a dummy load), look for simple problems first. Contact TT to
get help doing some diagnostics before they return the equipment.

(4) Ask questions on the reflector to see if others have had similar

Just my opinions.

Bill Ames

A fairly happy TT customer.

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