----- Original Message -----
From: Alan Childress <email@example.com>
To: promedia <firstname.lastname@example.org>
Sent: Tuesday, December 01, 1998 6:54 PM
Subject: Re: ten-tec legend and reality
>>I'm not very much interested in their gentle voices.
>>I bought ten-tec basing on a friend's recommendation. He, alas could not
>>where he found the source of his point of view as he had never even seen
>> Proffesionality means efficiency, either by phone or by fax.
>> If someone puts well trained smile on his face every morning instead
>>of a maquillage, it doesn't mean it makes him instantly an angel or a
> Since I'm not privy to both sides of the equation, I'm not prepared to
>say who is at fault. I'm sure you had some sort of a problem. Yet, TenTec
>wouldn't stay in business if this was their normal mode of operation.
>They're not a large corporation so overseas dealing could very well be
>weak link. I can't comment on that because I'm just a stones throw away
> BTW, I service consumer electronic equipment for a living. I've found
>fault in their (TenTec) service techniques in my own experience. I've had
>units in my shop that almost drove me crazy with wierd intermitant
>I know how these problems can wreak customer relations. Additionally, I
>firmly believe that the TenTec service department made a effort to cure the
>problem. They wouldn't have released it if they thought the problem wasn't
>corrected or for some other good reason.
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