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[TenTec] Orion heartache

To: <tentec@contesting.com>
Subject: [TenTec] Orion heartache
From: sales@tentec.com (Ten-Tec Inc. Amateur Radio Sales)
Date: Thu Apr 10 10:03:33 2003
At 04:59 PM 4/9/03 -0400, you wrote:

>   Although I stand behind my Orion statements, I never posted them, nor 
> were they intended for public disclosure.
>   There have been eleven Orion firmware updates since v1.328 of March 
> 28th. There are literally hundreds of software bugs in the control program.
>   73, Alan    K2WS

Good morning:

I am sorry, but that statement is patently false.  There are not 'hundreds 
of bugs'
in anything that we build.   I read the long post here on the reflector, 
and it's
obvious that you didn't agree with our user-interface design philosophy for 
the Orion.
There is not a whole lot that can be done to overcome that - and that's why
we have a 30 day trial period and don't require an advance deposit for
anything that Ten-Tec builds.

We could just as easily make *fewer* revisions to the Orion firmware and
not release the revision history - that doesn't strike me as being in sync with
our philosophy of 'telling it like it is' (for lack of a better term).

There have been some comments about "Gee - you better not say anything
bad on the reflector about Ten-Tec's products, or else...." - I think any
long-time reader of this forum will have seen everything from blind praise
to outright hostility over the entire spectrum of what we do.  The beauty
of contesting.com is that it's archived for handy reference later.

Scott Robbins, W4PA

Ten-Tec, Inc., 1185 Dolly Parton Pkwy, Sevierville, TN 37862 USA
   Contact Mon-Fri Eastern: Office/Tech (865) 453-7172 9 am-5 pm.
   Repair (865) 428-0364 8-4.  Sales (800) 833-7373 9 am-5:30 pm.
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   more complete answer to your inquiries.  Thanks!

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