TT certainly could provide the additional customer service features you
suggest. But I'm not anxious for them to increase the price of TT rigs
to pay someone new to do it. I'm sure Scott & Co. have read your messages.
Jim N4AL
J. Duffy Beischel wrote:
> Bill and others,
>
> I guess it is my sales background that says the salesman should be doing the
> work to complete the sale. I don't think the customer should be the one
> that has to have the initiative and make all the effort to complete a sale.
> If TenTec makes the customer do all the work - call to verify the
> availability of stock, if there is no current stock, I the customer should
> try and ask questions about all the alternatives, then call again to verify
> that the shipment has indeed occurred. If the customer has to do all the
> work, have all the initiative, my question to the owners of TenTec is cut
> costs and get rid of the salesmen because they are not really selling! In
> fact they are not doing a very good job of even processing the order.
>
> This is not my first TT order via the web. Everything in the past has gone
> well. However, I can say that my Internet orders were not verified via an
> email or phone call. Only sometimes did I receive a tracking number for the
> shipment via email.
>
> When I have ordered from R and L, Gigaparts and HRO, I have always received
> emails confirming the order and emails providing the shipping information.
> On one instance with HRO, I received a call in reference to one of the items
> I ordered not being available only a few hours after I placed the order.
> Come to think of it, when I ordered my Patcomm PC-500, I got a call from
> them thanking me for the order and giving me the information on when the
> unit would ship the day I placed the order.
>
> You know the two times at Dayton that I purchased radios - TS-2000 and the
> Yaesu FT-1500, each time when walking into the Kenwood and Yaesu booths
> respectively, a Japanese gentleman at each company looked at their
> respective radios, shook my hand and genuinely thanked me for the purchase.
> I have never gotten that from anyone at TenTec in spite of wearing my TenTec
> hat each year to Dayton and visiting their booth. Interesting were the
> private emails I received from three hams after reading my posts here
> talking about their poor experience at Dayton with not being able to get
> help because the TenTec representatives were too busy socializing and
> blocking access to their radios.
>
> I love every TenTec I have ever owned. All the radios have been great
> including my current Jupiter. I am just surprised, given the condition of
> the economy, that these situations can actually occur. If TenTec wants to
> grow their business, and make converts of the customers of the Japanese big
> three, TenTec should look at how it interacts with buyers and how they can
> improve their responsiveness to customers and the buying process.
>
> Well if anything, this has slowed down my buying process and gives me a few
> weeks to really consider this some more and look at some of the import
> alternatives.
>
>
>>>>In these days of using the computer for just about everything - - - we
>>>
> sometimes tend to forget the "old fashioned" method of picking up the phone
> and actually talking to someone. I know that this is rather quaint but it
> still works! This is NOT to say that I have not ordered stuff WITHOUT
> talking to a real person - I have done that quite often but NOT when things
> like Ten-Tec rigs are involved. It is nice to talk to Scott or Stan. If a
> "NEW" rig is not available they will say so and there is always the
> possibility of one of the demo units being available. Each of the two times
> I called to order a 6N2 there were no "new" ones available (bummer!) BUT
> each time there was a unit, that had been returned during the 30 day trial
> and tested, that was available. Why not ask if there is a similar Argonaut
> available? 73, Bill
> wa2pvk at msn.com<<<
>
>
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