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Re: [TenTec] service

To: tentec@contesting.com
Subject: Re: [TenTec] service
From: CATFISHTWO@aol.com
Reply-to: Discussion of Ten-Tec Equipment <tentec@contesting.com>
Date: Tue, 21 Jun 2005 16:17:22 EDT
List-post: <mailto:tentec@contesting.com>
And throw in probably up to a week for ups there and another week for ups  
back , 1 day on the bench for trouble shooting, a couple days or a week to get  
the parts from the vendor, a day or two to repair and check out, so there is 3 
 weeks even if they put you first..
tom N6AJR
In a message dated 6/21/2005 1:10:27 P.M. Pacific Standard Time,  
rohre@arlut.utexas.edu writes:

Icom is  a larger company.  With a lightning warranty repair, they  obviously
swapped out the whole mother board to get fast turn around.   The surface
mount circuits would otherwise be uneconomical to repair.   Remember,
They only have a field depot for repairs.

The design to  repair of Ten Tec equipment allows the luxury of actually
fixing the  specific problems.  Probably has some burn in and test / align
time  built in there.  What the factory learns about such a  catastrophic
failure can result in improved designs in the future  rigs.

It all depends on staff vs. work load.  You can't expect a  small company to
add staff just because your rig was sent in for  repair.  Be glad that the
repairs are done at the factory!    Icom's repairs are certainly NOT done at
the  factory.


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