This is the most sensible post on the 'issue' so far.
Tommy - W4BQF
At Thursday 07:56 AM 7/21/2005, you wrote:
>Okay, I'll weigh in on this one time:
>
>Interesting how quickly the Ten Tec apologists can mobilize. A
>year or two ago, it was, "Never need to buy a new rig; the firmware
>updates will keep the Orion current!" And, "color screen? who needs color?"
>
>Now it's, "Oh, you didn't really think you'd keep this rig forever
>now did you?"
>
>Some of you should be in Washington working as lobbyists. You bend
>like a willow with every breeze from Sevierville. I'm sure you
>know who you are.
>
>No, there's no warm and fuzzy here for Ten Tec; they are a business
>and I treat them as such.
>
>At some point, if they were to roll out a new rig, which as we all
>know is what happened, they had to pick a date and get on with
>it. Some feel they got screwed and I sympathize. I think it could
>have been handled a bit differently under the circumstances. But,
>I'm interested in trying to figure out why there are bad
>feelings. It's constructive to look at other cases. Let's look at
>what happened when Icom started putting out the Pro III.
>
>Pro III got announced and production started soon after (or more
>likely was already gg on) and new rigs shipped to dealers who still
>had plenty of Pro IIs. Surprisingly, there were no Pro II
>blowouts, in fact, there was around a 4 month overlap while dealers
>such as AES sold both, and never discounted the Pro II at
>all. There was also no, or vy little outrage.
>Why? It's constructive to see what's different here.
>
>
>A. The Pro II fudamentally did what it was expected and advertized
>to do and as such was a pretty good rig. Orion, basically had flaws
>from day one, which supposedly were to be resolved with software,
>but which were never entirely resolved. Yes, many improvements were
>made, but according to some owners at least, not all that were
>promised, hence a feeling of being misled.
>
>B. Once again, the chickens came home to roost re TT's decision to
>abandon a dealer network and go direct. Frankly, in most cases, the
>JA manufacturers let the dealers handle the customer problems, and
>relations with them, as that is what they are good at doing. TT is
>held to a high or higher standard if you will, because people expect
>some sort of ethical behavior (i.e. what they consider to be
>ethical--whether they are being reasonable or not is something I'm
>not going to address) since they are a small company and have a
>reputation or image for square dealing and straight shooting,
>deserved or not. In any case, the heat falls directly on them; not
>AES, HRO et al. People therefore, expected more openness. But, see below:
>
>>What gets me is how well Ten Tec kept this new Orion II a secret.
>>Ten Tec and its staff should work for the CIA. Boy can they keep it close
>>to the vest!
>
>Do you not at all see why that was done? Have you so quickly
>forgotten what happened with the premature original announcement 3
>years ago? TT announced the Orion and many people on this list
>pestered them endlessly ....when when when Scott; how much longer;
>we can't wait; I've had my order in for 6 months; I want my Orion
>NOW; What, ANOTHER delay? Waaaaaaa.....
>Again, you know who you are, and you have no one to blame but yourselves.
>To me, TT clearly desired to avoid the problems caused by the
>premature first announcement of the Orion, the presure to ship, and
>the resulting release of a rig that was obviously rushed and not
>ready for prime time. I believe this time they wished to avoid that
>by keeping the Orion II Top Secret, and not breathing a word about
>it to anyone until they were absolutely sure of it being in
>production and ready to go out the door.
>Otherwise, if they had casually said, "Oh by the way, we're working
>on a new Orion II; should be finished up in around 9 months..." It
>would have been the same old whining, crying, stamping of feet, and
>bugging the hell out of the company staff. As far as that's
>concerned I don't blame them for being secretive. I doubt if they
>will ever mention new product plans again.
>
>But anyway, the past 24 hrs. has been interesting to watch. It's
>like observing some kind of wierd co-dependent relationship. Okay,
>now your assignment is to forget all of what I've just written. I
>want to get back to reading Ten Tec animosity and more, amazing, 180
>degree overnight reversals of attitude, from the cult.
>
>rob/k5uj
>
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>
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