The department that follows up on "picky comments" is different than the
production department.
Ron N6AHA
----- Original Message -----
From: "Rideout Family" <wa6ipd@dslextreme.com>
To: "Discussion of Ten-Tec Equipment" <tentec@contesting.com>
Sent: Monday, April 17, 2006 6:56 AM
Subject: Re: [TenTec] Reflector is getting effective at killing sales
> If TT were to follow up on every picky comment on this reflector they
> would never have the time to build radios. In case people don't know
> they are in business to make a profit.
>
> Art WA6IPD
>
>>> Look, here's the deal: I'm a big supporter of the guys in Sevierville.
>>> That being said, they evidently don't have the resources to:
>>>
>>> 1. publish a known bug list
>>> 2. acknowledge to the bug reporter whether or not they have confirmed
>>> a
>>> reported bug
>>> 3. publically assign bug fix priority or expected fix date
>>> 4. announce expected date of next firmware release and what fixes it
>>> will
>>> contain
>>> etc. etc.
>>>
>>> So what happens is that a large number of Orion owners are left with a
>>> few
>>> pet bugs that might really annoy them (whether or not they annoy anyone
>>> else) and not the foggiest notion if Ten-Tec even knows about the bug,
>>> let
>>> alone if/when it will be fixed. On a periodic basis, the Orion bug
>>> topic
>>> comes up on the reflector and there can be a natural kneejerk response
>>> by a
>>> slew of Orion owners to pile on with a complaint about their pet bug.
>>> Because this keeps happening over and over again, it can skew the
>>> perception
>>> of the Orion toward the negative.
>>>
>>> So we're caught in an Orion Groundhog Day until someone figures out how
>>> to
>>> break the cycle.
>>>
>>>
>>> 73, Barry N1EU
>>> _______________________________________________
>>> TenTec mailing list
>>> TenTec@contesting.com
>>> http://lists.contesting.com/mailman/listinfo/tentec
>>>
>>>
>>>
> _______________________________________________
> TenTec mailing list
> TenTec@contesting.com
> http://lists.contesting.com/mailman/listinfo/tentec
>
>
_______________________________________________
TenTec mailing list
TenTec@contesting.com
http://lists.contesting.com/mailman/listinfo/tentec
|