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[TenTec] This and That!

To: "Ten Tec List" <tentec@contesting.com>
Subject: [TenTec] This and That!
From: "Toby Pennington" <toby423@earthlink.net>
Reply-to: Discussion of Ten-Tec Equipment <tentec@contesting.com>
Date: Wed, 12 Jul 2006 15:11:36 -0400
List-post: <mailto:tentec@contesting.com>
I live really close to the Ten Tec factory and have made numerous visits over 
the past several years,   and consider some of the employees as my friends.  I 
have always enjoyed visiting and talking with the different personel at  the 

A lot of what I have learned over the past years about ham radio has come from 
employees at Ten Tec,  and I have a lot of fond memories of talking with 
employees from the president to service techs over that period of time.   

Ten Tec does a lot of hand holding for a lot of us,  and we receive incredible 
service when we have problems with our rigs.  It is very comforting to deal 
with a company that is so responsive when we have a problem with out rigs.  The 
service department is the best, but.........

Our friend, Ten Tec, is having problems with its latest series of rigs,  namely 
the Orion 1 and Orion 2.  The firmware is buggy and not working correctly,  and 
updates are extremely slow in being released.  The rigs are not fully 
functional as a result.  

Instead of posting our frustrations on this reflector,  which I have also done 
in the past,  I think it would be good for some of us to actually make a visit 
to Ten Tec and talk over our frustrations and ideas for improvement with the 
president of Ten Tec,  Jack Burchfield and Gary Barbour V.P.   Or, if a visit 
cannot be made, just pick up the phone and calmly express our concerns without  
shouting and screaming.  

I believe the main issue is not really whats wrong with the rigs at this time,  
but the real problem is a total lack of communication between Ten Tec and its 
customer base,  to such an extent that customers do not know where they stand 
anymore with their purchase. 

Customers are left in the dark,  and this is clearly the fault of the 
management of Ten Tec.  Improving in this one simple area would go a very long 
way in helping to bring the Ten Tec family of company and customers together in 
a common effort.  Orion owners would like to know whats going on.....what is 
being worked on, and what is the timeline for an update for certain issues.  

Let hope our friend, Ten Tec, can make adjustments and begin to communicate 
with its customer base..... Toby  W4CAK

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