Companies releasing so called beta test flawed models will pay for it with lost customers. Ten Tec is no
different.
I've seen several other non buyers of the Orion and I'm not done with today's
emails.
You can call it a fact of life but it doesn't change the other fact of life of
losing customers.
Steve wd0ct
----- Original Message -----
From: <PaulKB8N@aol.com>
To: <tentec@contesting.com>
Sent: Wednesday, July 12, 2006 1:25 PM
Subject: [TenTec] The Age of Consumer Beta Testing
I've watched with interest how this community has bashed Ten-Tec's efforts
to raise the performance bar with their new radios. All I can say is take a
look around you.
Microsoft releases major operating systems with security flaws so serious
that they invite hackers to come in. The Mini-Cooper automobile has such
serious bugs in it's processor that it doesn't properly shift between gears.
My
new Sony Viao notebook computer would crash inexplicably (and continues to do
so) and no one could tell me why.
Folks, this is life as we know it. Few, if any, products with complex
software instruction sets arrive in the customer's hands bug-free. We are in
the
age of consumer beta testing, like it or not.
Compared to the volume of laptops, automobiles, and software releases, a
radio like the Orion is almost a "one-off" item. With a sample size of just a
few thousand, of which their use is segmented in niche activities (such as CW
only, phone only, contesting, DXing, etc), it may be impossible to find a
common cause for a particular bug. In effect, some of the patches simply treat
the individual symptom, not the collective root cause!
The concerns expressed are certainly legitimate, there are serious issues
with both radios. It is particularly disturbing that the code expertise lies
in the hands of a very few individuals. Yet, we have to face the reality that
these radios, with all their flaws, still have capabilities beyond anything
we've imagined before, and at a cost of less than an 1960 Collins S Line in
today's dollars.
This can be a constructive and proactive forum, and recognizing the nature
of software-based products, I hope we are part of the solution, not the
problem.
Paul, K5AF
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