[Top] [All Lists]

Re: [TenTec] This and That!

To: Discussion of Ten-Tec Equipment <tentec@contesting.com>
Subject: Re: [TenTec] This and That!
From: "HUGHESRO" <ROGERH@realtracs.com>
Reply-to: ROGERH@realtracs.com,Discussion of Ten-Tec Equipment <tentec@contesting.com>
Date: Wed, 12 Jul 2006 16:34:28 -0500
List-post: <mailto:tentec@contesting.com>
Toby, I think ur right. I have several friends and myself waiting to see just 
what's going to happen. We don't have any idea. especially when the grumbling 
good or bad starts on here. I think I will look at the SDR1000 and just maybe 
maybe the orion later on. Whether they are better or worst it's still my money. 
I own several ten tecs and love them. But really no problems had. The guys at 
tt hve been more than nice to me. Thanks for ur input Toby. Roger W4IV
---------- Original Message ----------------------------------
From: "Toby Pennington" <toby423@earthlink.net>
Reply-To: Discussion of Ten-Tec Equipment <tentec@contesting.com>
Date:  Wed, 12 Jul 2006 15:11:36 -0400

>I live really close to the Ten Tec factory and have made numerous visits over 
>the past several years,   and consider some of the employees as my friends.  I 
>have always enjoyed visiting and talking with the different personel at  the 
>A lot of what I have learned over the past years about ham radio has come from 
>employees at Ten Tec,  and I have a lot of fond memories of talking with 
>employees from the president to service techs over that period of time.   
>Ten Tec does a lot of hand holding for a lot of us,  and we receive incredible 
>service when we have problems with our rigs.  It is very comforting to deal 
>with a company that is so responsive when we have a problem with out rigs.  
>The service department is the best, but.........
>Our friend, Ten Tec, is having problems with its latest series of rigs,  
>namely the Orion 1 and Orion 2.  The firmware is buggy and not working 
>correctly,  and updates are extremely slow in being released.  The rigs are 
>not fully functional as a result.  
>Instead of posting our frustrations on this reflector,  which I have also done 
>in the past,  I think it would be good for some of us to actually make a visit 
>to Ten Tec and talk over our frustrations and ideas for improvement with the 
>president of Ten Tec,  Jack Burchfield and Gary Barbour V.P.   Or, if a visit 
>cannot be made, just pick up the phone and calmly express our concerns without 
> shouting and screaming.  
>I believe the main issue is not really whats wrong with the rigs at this time, 
> but the real problem is a total lack of communication between Ten Tec and its 
>customer base,  to such an extent that customers do not know where they stand 
>anymore with their purchase. 
>Customers are left in the dark,  and this is clearly the fault of the 
>management of Ten Tec.  Improving in this one simple area would go a very long 
>way in helping to bring the Ten Tec family of company and customers together 
>in a common effort.  Orion owners would like to know whats going on.....what 
>is being worked on, and what is the timeline for an update for certain issues. 
>Let hope our friend, Ten Tec, can make adjustments and begin to communicate 
>with its customer base..... Toby  W4CAK
>TenTec mailing list

TenTec mailing list

<Prev in Thread] Current Thread [Next in Thread>