Toby, I think ur right. I have several friends and myself waiting to see just
what's going to happen. We don't have any idea. especially when the grumbling
good or bad starts on here. I think I will look at the SDR1000 and just maybe
maybe the orion later on. Whether they are better or worst it's still my money.
I own several ten tecs and love them. But really no problems had. The guys at
tt hve been more than nice to me. Thanks for ur input Toby. Roger W4IV
---------- Original Message ----------------------------------
From: "Toby Pennington" <firstname.lastname@example.org>
Reply-To: Discussion of Ten-Tec Equipment <email@example.com>
Date: Wed, 12 Jul 2006 15:11:36 -0400
>I live really close to the Ten Tec factory and have made numerous visits over
>the past several years, and consider some of the employees as my friends. I
>have always enjoyed visiting and talking with the different personel at the
>A lot of what I have learned over the past years about ham radio has come from
>employees at Ten Tec, and I have a lot of fond memories of talking with
>employees from the president to service techs over that period of time.
>Ten Tec does a lot of hand holding for a lot of us, and we receive incredible
>service when we have problems with our rigs. It is very comforting to deal
>with a company that is so responsive when we have a problem with out rigs.
>The service department is the best, but.........
>Our friend, Ten Tec, is having problems with its latest series of rigs,
>namely the Orion 1 and Orion 2. The firmware is buggy and not working
>correctly, and updates are extremely slow in being released. The rigs are
>not fully functional as a result.
>Instead of posting our frustrations on this reflector, which I have also done
>in the past, I think it would be good for some of us to actually make a visit
>to Ten Tec and talk over our frustrations and ideas for improvement with the
>president of Ten Tec, Jack Burchfield and Gary Barbour V.P. Or, if a visit
>cannot be made, just pick up the phone and calmly express our concerns without
> shouting and screaming.
>I believe the main issue is not really whats wrong with the rigs at this time,
> but the real problem is a total lack of communication between Ten Tec and its
>customer base, to such an extent that customers do not know where they stand
>anymore with their purchase.
>Customers are left in the dark, and this is clearly the fault of the
>management of Ten Tec. Improving in this one simple area would go a very long
>way in helping to bring the Ten Tec family of company and customers together
>in a common effort. Orion owners would like to know whats going on.....what
>is being worked on, and what is the timeline for an update for certain issues.
>Let hope our friend, Ten Tec, can make adjustments and begin to communicate
>with its customer base..... Toby W4CAK
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