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Re: [TenTec] TenTec] Orion Repaired and Back to V1.373b5

To: <tentec@contesting.com>
Subject: Re: [TenTec] TenTec] Orion Repaired and Back to V1.373b5
From: "Dave White" <dwds@trinustech.com>
Reply-to: Discussion of Ten-Tec Equipment <tentec@contesting.com>
Date: Fri, 14 Dec 2007 10:34:49 -0700
List-post: <mailto:tentec@contesting.com>
Al W5IZ said in part:  Let me understand that I bought 2 TenTec Orions, an 
Orion and an Orion II, and paid for them in full.  The firmware has bugs years 
after the purchase.  TenTec is aware of the bugs and I should wait for them to 
do other things before fixing the bugs.  Sorry, companies lose customers by 
ignoring them in this manner.  I am certain that former TenTec customers have 
moved to the K3 and will continue to do so.  Perhaps that is a business 
strategy of TenTec to get the complainers to change loyalties to another 
supplier and whine on their reflectors instead.  There is certainly a lot of 
moaning about deliveries on the Elecraft site, so if it is TenTec's stratgegy 
it is working. 73 de Al, W5IZ

There is this perception that the K3 and Elecraft is the nirvana of HF radio 
performance and customer service - and that Elecraft have the upper hand in 
responding to customer needs.  In reality, BOTH TenTec and Elecraft do a superb 
job of customer support, but not a perfect job.  Witness the Elecraft reflector 
where customers have been waiting for K2 enhancements and fixes for a  number 
of years without success (albeit small or insignificant items). Regarding the 
K3, I'm sure its going to be a stellar radio, but if I had purchased one back 
in May, and had it delivered in late fall, and was waiting for the DVR or 2nd 
Receiver option, I might be a little upset that the ship date on the options 
has slipped again.

To think that TenTec (or Elecraft) are deliberately adopting a strategy of 
driving whiners to a competitor through (perceived) poor customer service is 

For my part, I have owned (excellent) product from both of these companies and 
have been very (not completely) satisfied.  I will continue to purchase their 
wares and enjoy the fruits of their development labours.

Dave White, VE6DRW

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