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Re: [TenTec] Ten-Tec commitment to customers...

To: kg6tt@arrl.net, tentec@contesting.com
Subject: Re: [TenTec] Ten-Tec commitment to customers...
From: alan geller <alan_geller2001@yahoo.com>
Reply-to: Discussion of Ten-Tec Equipment <tentec@contesting.com>
Date: Fri, 14 Dec 2007 10:26:57 -0800 (PST)
List-post: <mailto:tentec@contesting.com>
Your comments are all valid except that we are all in this together and
 should understand who we are buying from. If this
specialized end of the ham radio market wasn't so small, a study of
 Ten-Tec, Elecraft and Hiberling would make a classic
and predictable Harvard Business School study.
Ten-Tec is a tin-bending shop with a circuit designer talent pool that loved 
and supported thier products until they became a
software company and started to struggle. They lost procuct focus and may have 
a shot at survival with the OMNI VII if they have a 
chance to refine it and make it a bit more appealing, finished and less 
expensive to create the volume they need.
Elecraft are a couple of Silicon Valley guys who have the broad engineering, 
software and design skills to create the right product now,
and the marketing savvy to give it a lot of appeal. I hope they keep on doing 
Hiberling is a commercial enterprise that delivers sophisticated custom 
solutions to specialized customers and could only have delivered
a Mercedes level product that is unaffordable by 99% of thier target hobby 
I know I'm an expert at the obvious but early adopters of experimental boxes 
described as products have to accept them for what they are
and help out where we can.
BTW...doesn't the K3 already have an independent 2nd Rcvr as part of the 
options lineup?


----- Original Message ----
From: Jerry Volpe <kg6tt@arrl.net>
To: tentec@contesting.com
Sent: Thursday, December 13, 2007 9:36:45 PM
Subject: [TenTec] Ten-Tec commitment to customers...

"Al, FWIW, I agree that TT has work to do for their original Orion and
II customers.  If they do not plan any additional revisions or
they should clearly state so.

I have lost some confidence in their advertising claims and commitment
customers.  I view the firmware issues as part of their whole customer 
service/repair package...."


Probably the hallmark reason that I have stayed with Ten-Tec for over
 30 years has been their tradition of exemplary service to the
 And although they still support the older analog equipment probably
 better than the competition... what is their stance on the newer gear?
 The equipment they advertised would never get old.... keep
 improving... blah, blah, blah, due to their ability to update the
 just what is their level of commitment? To me it borders on
 The darling product of the moment gets the support but as soon as
 flatten out they are on to something else. Now I can understand moving
 a large portion of your support resources to the newer money making
 products as you have to maintain a profit to stay in business.... but
 doesn't mean you let large groups of users languish in growing
 disappointment. Frankly we are seeing far too much evidence of Orion
 jumping ship (so to speak). That has to be apparent to those shopping
  for a new transceiver as well.

About three years ago I bought a new RX-350 and found it to be a
 promising design but with some annoyances.... it had some serious
 flaws... I
 could work around them... so I waiting for the fulfillment of the
 'promise'... but... then I was informed that as far as Ten-Tec was
 the RX-350 was a mature product (sales had diminished... any wonder
 why?) and therefore as a product it would not see any more firmware
 fixes. Sadly I sold it why it sill held its apparent value. I also had
 a new
 Jupiter at that time too... the same 'mature' product dialog started
 to filter from Ten-Tec on that rig.... sadly I sold it too. My life
 loyalty to Ten-Tec was beginning to show some serious cracks.
 Nevertheless two years back I bought an Orion 565.... last year a used
 Now I don't expect the Pegasus to have any further improvements from
 Ten-Tec but it is good enough for a $500 used transeiver... so no
 there. The Orion is another issue. Sine buying my Orion I have exc
 hanged so many emails and phone calls to service regarding my Orion
 'issues' only to receive minimum useful assistance.... oftentimes
 that they could not 'identify' or duplicate my concerns.
 Aaauurrrggghhhh! I am a pretty knowledgeable engineer with 30 plus
 years in RF,
 amateur equipment design, and computers/software and firmware
 so I felt pretty confident in what I was experiencing.

Today I tolerate my Orion because of what it nearly is... what it could
 be.... and frankly because of the money I have invested in it. And I
 suppose I must account for the several hundred dollars in ferrite
 that drape ever signal cable in the shack to protect the Orion from
 local RF! Having resolved the RF daemons pretty much.... and solved
 scratchy transmit audio (almost forgot) I now contend with the
 issue... I don't enjoy listening to this transceiver. It is fatiguing.
 It is noisy. It clicks with every dit and dah I transmit. In order to
 deal with its receive quirkiness I find I must continually ride the RF
 Gain control in order to keep the background noise from nearly
 overwhelming most weaker signals... to minimize AGC derived
 mushiness.... to keep the keying clicks when transmitting in CW from
 me down.... but even so there always remains an underlying raspy
 to the audio that is just plain fatiguing... to the extent where h
 alf way into contests I switch to my twenty-year-old Corsair II or my
 Pegasus to maintain my sanity!

Honestly I don't watch the reflector all that much these days as it
 tends to depress me rather quickly. From my vantage point it appears
 today's Ten-Tec decision makers listen primarily to
 comments/suggestions from the field (us) that support their own...
 agenda(?) and the rest
 of us.... well we must be on the 'fringe' so not taken to seriously.

I don't want to give up on my Orion but I can see the day coming soon
 when the K3 is available with a second receiver and then I am afraid
 bets are off.

73 to all Orion owners,

Jerry, KG6TT

Ralph Jerald "Jerry" Volpe
Amateur Radio Operator KG6TT
FISTS 12304
788 Chestnut Drive
Fairfield, CA 94533


510 325-7724
707 399-8838 FAX

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