Speaking from my personal experiences; I've found TenTec continues to
be a fine example of what I consider realistic service to be.
I'm replacing some capacitors in my 20 year old radio and couldn't
find exact replacements. I called TenTec and told them I needed these
two difficult caps to find and the next question they asked was what
is my mailing address?, and it'll be in the next mail out.
Call one of the other companies & I suspect you'll find a different
comment like I'll transfer you to the parts dept. or Your RMA # is...
To me, if TenTec didn't care about their customers, it would be all
business & zip for humanity.
As long as TenTec keeps selling radios, I'll own one and the Omni VII
or Orion II will be my next new one. TenTec has always been good and
more than fair to me.
I suspect what some are commenting negatively about relates to the
place or show status of that hams current wish list. They want the
win position in the priorities game and didn't get it.
To wit: In health care when there's a series of victims than must be
attended to and the the staff can not attend to all needs at once,
the concept of triage where the most needy get treated first and the
least needy get treated last is utilized; all will be treated but the
first first treated needs the most care. The person with the broken
ankle might be very upset they have to wait an hour to be seen but
the people with the life threatening needs the staff attention
infinitely more than the person with the broken ankle. To do anything
but care for the mortally wounded but with a chance for survival
first would be unthinkable. Faced with many decisions and fixed
staff, a company has to follow the triage approach to be equally
With so many legacy pieces of equipment to deal with, factory mods to
develop, cost effective solutions to invent and implement, while
keeping a profitable operation that allows American workers to have a
job instead of being outsourced overseas; it's amazing a company like
TenTec finds the time to do it all and still mail a few capacitors to
a guy who needs them & do it in a way filled with humanity.
My 2 cents,
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