I have been an avid Ten-Tec fan and user (until this day) for 35+ years.
I also helped found the Ten-Tec distribution in Germany.
BUT, you are being unfair to elecraft.
They have the same energetic support for their customers as Ten-Tec has.
I have no experience with Flex, but I can imagine they are good too, because
"THAT'S THE AMERICAN WAY"!
Some people "fly the flag" because they are gung ho and naïve.
I fly the flag because our great equipment is backed up by great support
that I can rely upon.
I still continue to wonder why so many people ask questions here before
consulting Ten-Tec direct.
Ten Tec did not invent great support.
Collins and Drake had it long before Ten-Tec, but Ten-Tec continued this
tradition long after the first two were dead in the ham radio arena.
Luckily elecraft has adopted it too.
From: firstname.lastname@example.org [mailto:email@example.com]
On Behalf Of mcelmer1
Sent: Saturday, July 24, 2010 9:53 PM
To: Discussion of Ten-Tec Equipment
Subject: Re: [TenTec] #422B Centurion Linear Amp......ARCING problem
To all reading this: Ten Tec is the only amateur radio manufacturer I am
aware of that has a live body answering the phone. Furthermore, you speak to
a highly competent staff member either in sales or repair.
I have called the "competition" on the west coast (starts with a Y) and what
a cluster (fill in the rest).
I can't comment on the folks at Flex or Elecraft.
----- Original Message -----
From: "BOB@W2PNJ" <firstname.lastname@example.org>
To: "Discussion of Ten-Tec Equipment" <email@example.com>; "Ten-Tec
Sent: Saturday, July 24, 2010 7:07 PM
Subject: [TenTec] #422B Centurion Linear Amp......ARCING problem
> Mr. Paul Clinton, I want to thank you for your correct diagnostic of the
> arc sound occurring every 5 to 8 minutes. You were the only one with the
> correct answer,a bad capacitor on the high voltage board. Some were saying
> it was dust, others saying it's insects!!
> I received the new circuit board on Thurs. installed it this
> afternoon. I took photos as I removed the two upper boards, scratched my
> head as to how to remove the upside down mounting screws supporting the
> large H.V. board. Upon stepping back, getting the big picture, I realized
> the two side brackets come out with the board.
> Your company continues to maintain the EXCELLENT reputation of
> customer service over the years.
> I will be attending the national Papillon specialty dog show held in
> Chattanooga Tenn. next April, I look forward to visiting the T-T plant and
> saying hello. From Long Island,New York....73 Bob W2PNJ
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