A terrific story! We have had plenty of negative talk on this list, and it's
refreshing to see a positive note about Ten-Tec service with a smile!
-Eric
W9WLW
--------------------------------------------
On Tue, 7/29/14, Vic Klein <vhklein@ptd.net> wrote:
Subject: [TenTec] Thank you Ten Tec!
To: tentec@contesting.com
Date: Tuesday, July 29, 2014, 7:45 AM
Last week I was traveling to East
Tennessee for several days and meeting
with other family members for a short vacation. I had been
spending time on
the phone with Garry Green at Ten Tec, who was very patient
with me as I
diagnosed the damage incurred with a self-induced fault on
my 585 Paragon.
We had talked several times over the previous week and he
was quite helpful
in suggesting ways to diagnose the fault, and I had fixed
some issues. At
the last minute before leaving town I decided to pack the
radio along and
hit TT as they opened their doors on Thursday. Garry took
the radio back to
service and my brother-in-law, Bob N4HCI, and I had a chance
to chat with
Stan about the amazingly huge success of their summer sale
(I am on the list
for an Omni VII). Jim Wharton came out while we were playing
with radios in
the demo station and chatted about the organizational
philosophy of TT going
forward and why the decision to specialize in radio design
and manufacturing
rather than continuing the other non-related businesses. All
sound business
decisions and consistent with the trend to farm out the
specialty stuff
they've been on since I first visited in the 70's. They are
still looking
for their new location, but they have until the end of the
year to move out.
I had told Garry that I was in the area until the weekend,
and they called
late in the day Thursday to say the radio was finished and
tested and I
could pick it up Friday! The repair involved identifying and
replacing a
failed component on probably the hardest board to access in
the radio, so I
was really happy with the result, and the cost was very
modest given the
time it took to get to the part. That personal attention and
friendliness of
the staff is one reason why I've had Ten Tec radios around
since the
mid-70's, thanks guys!
=Vic=
WA4THR
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