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Re: [TenTec] Ten Tec Repair Rates

To: tentec@contesting.com
Subject: Re: [TenTec] Ten Tec Repair Rates
From: Byron Peebles <NZ3O@arrl.net>
Reply-to: NZ3O@arrl.net, Discussion of Ten-Tec Equipment <tentec@contesting.com>
Date: Wed, 15 Jul 2015 20:01:03 -0400
List-post: <tentec@contesting.com">mailto:tentec@contesting.com>
I couldn't agree more, Steve.
And, to prove it, my Orion II is at Ten-Tec right now.

There are some things where bargains aren't bargains.

73, Byron

On 07/15/2015 12:00 PM, tentec-request@contesting.com wrote:
Back in 1979 Motorola was billing $65.00 an hour for my efforts. So,
>what Ten Tec is charging is not really out of line.  A while back I had
>troubles with my Kenwood TS790A VHF/UHF multimode.  It had low power
>output on SSB.  Realizing that it was too old for Kenwood to service it,
>I took it to a prominent Midwest vendor for service.  I explained the
>symptoms with great care.  I got a call that they could find nothing
>wrong with it, so I drove up to their place, and watched the tech keying
>it on FM, saying that he could find nothing wrong with it.  This was
>after Miles had retired... So, I paid them their fee, and had it fixed
>by a local tech who knows what he is doing.  It was a bad diode on the
>ALC board.  If you want competent service, you have to be willing to pay
>for it. All rigs have problems eventually.  At least Ten Tec tries to
>service anything they ever made, assuming that parts are available. As
>opposed to their Oriental competition.  It is hard to get parts even for
>very popular foreign radios now.  I have worked as a service tech, and
>it is not an easy job.
>
>73,
>
>Steve WA9JML

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