> In a message dated 97-01-21 11:13:39 EST, you write:
> << Remember, the person answering your questions at an insurance agency gets
> paid the same amount of money per hour regardless of whether they answer
> your questions accurately or not. Increasing their knowledge of your policy
> does not increase their pay. So, in fact, they have no motivation to learn
> anything about what is or is not covered. And, after all, it's your loss,
> not theirs.
> Rob my boy...
> I just can't let this go unanswered. One of the things that amazes me about
> these reflectors is that people can write such impressive text and just have
> ABSOLUTELY NO FREAKING CLUE about what they're talking about. You present a
> sterling example.
> 1. I don't get paid by the hour. I get paid commission on new business
> written and RENEWALS for home and auto insurance. RENEWALS arise from
> clients who are HAPPY with the service they have been provided...either
> arising from a claim or appropriately answered questions. Using your
> example, if I client calls me and asks about a trailer and I tell him it's
> covered and it later turns out not to be...do you really think he'll be back
> next year at renewal time...I think not.
> 2. Let's go even further. With a few keystrokes, you've branded an entire
> industry as a group of ignorant, money-grubbing fools. But, hey, why stop
> with insurance? What about the medical profession? Just like us insurance
> folk, they get paid the same amount whether they answer your questions or
> not, right? They have no motivation to improve their skills or even to
> provide enough care to save your life, right? If you die, it's your loss,
> not theirs, RIGHT, ROB? Apparently, you've never heard of the Personal
> Injury Bar, Errors and Omissions Insurance or Malpractice Cases. Because
> they happen all the time and every year, my E and O Insurance gets more
> expensive...and it's not because people are filing fewer lawsuits. I have
> friends who are medical professionals and they would tell you the same story.
> 3. Rob, I'm sure the scenario you related concerning your agent and the
> rental trailer goes on every day. After that exchange, I would have asked
> that guy if he could recommend a GOOD insurance agent...'cause I'd be in the
> market for one. It's just painfully simple, you only get the service you are
> willing to accept. I'm appalled at some of the examples I've heard of here
> on the Reflector in the last week or so...but I still believe that most
> agents and their staff people are good, honest folk who want to help their
> clients because it's the right thing to do and it keeps those renewals
> a-coming. That's a win-win situation and as Martha says...it's a good thing.
> I certainly feel better now...thanks for the bandwidth.
> Anybody know how to kills wasps on my tower :-)
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Ray, the wasps never sting me. They scare me, but generally, tower wasps
are quite docile...not like some on this reflector.
re: the above: WELL SAID!
Said another way,
It's Customer Service! That's what keeps them coming back.
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