About two weeks ago, I ordered some phyllystran cable and accessories
from Texas Towers. I needed some parts to complete a project that had a
schedule associated with it. Because of that, when I placed my order, I
specifically asked "are these items in stock?", and the answer was "yes,
they will ship tomorrow, UPS". Great, the transaction was completed...
I got the stuff a week later, and a key component was missing from the
order. Looking at the packing slip, it was shown as "backordered". I
called on the fone, and they told me that they were sorry, and that the
items had just come in that day and would be shipping via UPS ground. I
told them of my schedule, and of how I was told everything was in stock,
and could they please ship the parts via a quicker method. Their
answer? "Sure...but you will have to pay for it."
Oh well, I guess I should have been more clear in my initial order! ;->
So much for "customer service"...
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