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[TowerTalk] Texas Tower experience

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Subject: [TowerTalk] Texas Tower experience
From: (Jim Pratt)
Date: Wed, 2 Jul 1997 09:52:27 -0700 (PDT)
About two weeks ago, I ordered some phyllystran cable and accessories 
from Texas Towers.  I needed some parts to complete a project that had a 
schedule associated with it.  Because of that, when I placed my order, I 
specifically asked "are these items in stock?", and the answer was "yes, 
they will ship tomorrow, UPS".  Great, the transaction was completed...

I got the stuff a week later, and a key component was missing from the 
order.  Looking at the packing slip, it was shown as "backordered".  I 
called on the fone, and they told me that they were sorry, and that the 
items had just come in that day and would be shipping via UPS ground.  I 
told them of my schedule, and of how I was told everything was in stock, 
and could they please ship the parts via a quicker method.  Their 
answer?  "Sure...but you will have to pay for it."

Oh well, I guess I should have been more clear in my initial order!  ;->  
So much for "customer service"...

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