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[TowerTalk] Texas Tower experience

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Subject: [TowerTalk] Texas Tower experience
From: (Jeff Singer)
Date: Wed, 02 Jul 1997 17:40:17 +0100
Jim - 

I had the exact same experience with them a few years back, and,
according to the many posts seen here, so have lots of other folks.

It seems that Texas Towers will ALWAYS say their stuff is in stock, just
to get the order. They really screwed me and the four other people who
had planned the day around a "no-brainer" order for Philystran!!

While otherwise not a bad company, I recommend NEVER buying from them if
your time is important to you, 'cause it's clearly NOT to them.

And TT, you can carry on all you want, now that you've infiltrated our
website with commercial plugs for yourself, but this group is a bit
smarter than that.

73 de Jeff K2KV 
Jim Pratt wrote:
> About two weeks ago, I ordered some phyllystran cable and accessories
> from Texas Towers.  I needed some parts to complete a project that had a
> schedule associated with it.  Because of that, when I placed my order, I
> specifically asked "are these items in stock?", and the answer was "yes,
> they will ship tomorrow, UPS".  Great, the transaction was completed...
> I got the stuff a week later, and a key component was missing from the
> order.  Looking at the packing slip, it was shown as "backordered".  I
> called on the fone, and they told me that they were sorry, and that the
> items had just come in that day and would be shipping via UPS ground.  I
> told them of my schedule, and of how I was told everything was in stock,
> and could they please ship the parts via a quicker method.  Their
> answer?  "Sure...but you will have to pay for it."
> Oh well, I guess I should have been more clear in my initial order!  ;->
> So much for "customer service"...

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