the real problem is that no one else sells phillystran....lack of
competition never helps.....the cost of carrying philly is near
prohibitive as well.....again no real competition there either!!
> From: Jim Pratt <email@example.com>
> To: firstname.lastname@example.org
> Subject: [TowerTalk] Texas Tower experience
> Date: Wednesday, July 02, 1997 9:52 AM
> About two weeks ago, I ordered some phyllystran cable and accessories
> from Texas Towers. I needed some parts to complete a project that had a
> schedule associated with it. Because of that, when I placed my order, I
> specifically asked "are these items in stock?", and the answer was "yes,
> they will ship tomorrow, UPS". Great, the transaction was completed...
> I got the stuff a week later, and a key component was missing from the
> order. Looking at the packing slip, it was shown as "backordered". I
> called on the fone, and they told me that they were sorry, and that the
> items had just come in that day and would be shipping via UPS ground. I
> told them of my schedule, and of how I was told everything was in stock,
> and could they please ship the parts via a quicker method. Their
> answer? "Sure...but you will have to pay for it."
> Oh well, I guess I should have been more clear in my initial order! ;->
> So much for "customer service"...
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