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[TowerTalk] Cushcraft Customer Support

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Subject: [TowerTalk] Cushcraft Customer Support
From: (Dale L. Martin)
Date: Fri, 12 Jun 1998 17:03:01 -0500

I kept quiet about the Cushcraft Customer Support primarily
because I hit the Delete button on those subject messages because
the topic (R7000?) did not interest me...

However, on seeing Steve Best's letter regarding their support
activities, I feel the need to say something.

About 18 months ago, I took down my old A3, replaced some
hardware, field stripped and cleaned/refurbished the traps, and
re-towered the antenna.  It's been working fine since.

I couldn't have done it without the support I received from a
couple of inquiries to Cushcraft regarding the antenna -- what is
the resonant frequency of the traps, are they field serviceable,
how much do certain replacement parts cost, etc.  The response I
received was prompt, gracious, and complete.  I not only received
an itemized listing of part numbers and prices, but a couple of
pages of how to take traps apart and what their normal resonant
frequencies are.  In the two weeks before SS CW, I managed to
effect the parts replacement and repairs to the antenna and get
back in place on the tower in time for the contest.

By the way, with the exception of one phone call, all
communications were conducted with Cushcraft via e-mail.  It
worked very well.  Just like the two A3's I have.

Thanks, Cushcraft!

Dale Martin, KG5U

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