>Ted and TT'rs, Sounds good to me. Regarding customer service from any
>company, the term is an overused cliche that many companies' employees don't
>understand. As a business operator, I and my staff feel that every
inquiry we
>recieve, whether for something we sell or not, has to be treated, first as we
>would want to be treated. Secondly, every caller is treated as if they were
>either our last customer, our only customer, or our best customer. We also
>recognize, ahead of time, that many callers expect the worst, or are on the
>defensive, based on bad experiences elsewhere. By the time they get through
>with us, the opposite feelings prevail. On the other side: How to be a good
>customer?? Don't presume that if you get that occasional recording, that the
>business doesn't answer each every call it gets. That's true with many
places
>but not so true with the small and medium size suppliers out there whose
>profits don't allow staffing for every call, but who stay late to take care
>of messages. If you don't leave the message, you may miss the best
>service/deal there is.
>Ain't easy running a business but many of us have the best
intentions/results.
And DavisRF even lives up to these claims, too. No connection, just a very
satisfied customer.
73, Pete Smith N4ZR
In wild, wonderful, only middlin' rare WEST Virginia
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