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[TowerTalk] Re:Cushcraft (and Other Customer Srvc.)

To: <towertalk@contesting.com>
Subject: [TowerTalk] Re:Cushcraft (and Other Customer Srvc.)
From: n4zr@contesting.com (Pete Smith)
Date: Thu, 22 Oct 1998 16:17:00 -0400
>Ted and TT'rs,   Sounds good to me.  Regarding customer service from any
>company, the term is an overused cliche that many companies' employees don't
>understand.  As a business operator, I and my staff feel that every
inquiry we
>recieve, whether for something we sell or not, has to be treated, first as we
>would want to be treated.  Secondly, every caller is treated as if they were
>either our last customer, our only customer, or our best customer.  We also
>recognize, ahead of time, that many callers expect the worst, or are on the
>defensive, based on bad experiences elsewhere.  By the time they get through
>with us, the opposite feelings prevail.  On the other side: How to be a good
>customer??  Don't presume that if you get that occasional recording, that the
>business doesn't answer each every call it gets.  That's true with many
places
>but not so true with the small and medium size suppliers out there whose
>profits don't allow staffing for  every call, but who stay late to take care
>of messages.  If you don't leave the message, you may miss the best
>service/deal there is.
>Ain't easy running a business but many of us have the best
intentions/results.

And DavisRF even lives up to these claims, too.  No connection, just a very
satisfied customer.





73,  Pete Smith N4ZR
In wild, wonderful, only middlin' rare WEST Virginia



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