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[Towertalk] re: U.S. Tower support

To: <>
Subject: [Towertalk] re: U.S. Tower support
From: (
Date: Wed, 18 Sep 2002 16:56:20 +0000
   When I purchased my HDX-555 about three years ago, I went through a dealer 
who subsequently has disappeared from the marketplace under duress.
   When the tower eventually arrived, I found it to have been damaged in 
transit. I refused delivery, and it stayed on the truck for return to the U.S. 
Tower factory in California.
   I immediately called the dealer, but he was most unhelpful. (The hounds 
apparently were baying at his door, and he was running for cover.) So I called 
U.S. Tower.
   They couldn't have been more helpful. In a very diplomatic way that I didn't 
fully appreciate at the time, they advised me to deal directly with them and 
avoid their soon-to-be-former re-seller. They kept me updated on the progress 
of the tower as it made its way back halfway across the continent, let me know 
when to expect the replacement tower, and even helped me successfully negotiate 
with the trucking firm when the freight bill mysteriously doubled upon delivery 
of the new tower.
   I understand the frustration of those who wish the factory would be more 
helpful when it comes to recabling the towers. (Another example of the problems 
created by having too many lawyers with time on their hands.) In another few 
years, I may be grumbling about that myself.
   But for now, I can testify that in my experience with U.S. Tower, their 
headquarters personnel went out of their way to make sure I got what I paid 

   Mike, KØMYW

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