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[TowerTalk] IIX - Outstanding Customer Service

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Subject: [TowerTalk] IIX - Outstanding Customer Service
From: (Jim Idelson)
Date: Mon Mar 31 15:55:39 2003
Greetings TowerTalkers!

Today I received an envelope containing a couple of small spare parts for my 
IIX gin pole. I was so pleased with the service provided by Doug at IIX that I 
wanted to let you all know. About a week ago, I called and told Doug that I'd 
bent a threaded rod on the gin pole clamp, and that I wanted to order a 
replacement. He told me not to worry about it and just asked for my address and 
shipped them out. Even though I bought the gin pole from another ham, he 
treated me like I was his best customer. I will definitely be looking for ways 
to do business with IIX in the future!

Jim Idelson K1IR

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