Re: [BULK] - Re: [TowerTalk] Amidon customer satisfaction

[Bill Coleman <aa4lr@arrl.net>]

On May 13, 2004, at 6:38 PM, Michael Tope wrote:

> > From what I have seen of ISO, its no wonder customer service is so
> lousy. People are either writing process documents or they are running
> around trying to figure out how to pass on audit. With all that its a 
> wonder
> anyone has time to do any real work or satisfy a customer :)

Actually, ISO 900x just means you've managed to write a process, and 
convince an auditor that you follow it.

It doesn't tell you anything about whether the process is any good or 
not....


Bill Coleman, AA4LR, PP-ASEL        Mail: aa4lr@arrl.net
Quote: "Boot, you transistorized tormentor! Boot!"
            -- Archibald Asparagus, VeggieTales

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