[Top] [All Lists]

Re: [BULK] - Re: [TowerTalk] Amidon customer satisfaction

To: "Michael Tope" <>
Subject: Re: [BULK] - Re: [TowerTalk] Amidon customer satisfaction
From: Bill Coleman <>
Date: Thu, 13 May 2004 20:19:02 -0400
List-post: <>

On May 13, 2004, at 6:38 PM, Michael Tope wrote:

From what I have seen of ISO, its no wonder customer service is so
lousy. People are either writing process documents or they are running
around trying to figure out how to pass on audit. With all that its a wonder
anyone has time to do any real work or satisfy a customer :)

Actually, ISO 900x just means you've managed to write a process, and convince an auditor that you follow it.

It doesn't tell you anything about whether the process is any good or not....

Bill Coleman, AA4LR, PP-ASEL Mail: Quote: "Boot, you transistorized tormentor! Boot!" -- Archibald Asparagus, VeggieTales


See: for "Self Supporting Towers", "Wireless Weather Stations", and lot's more. Call Toll Free, 1-800-333-9041 with any questions and ask for Sherman, W2FLA.

TowerTalk mailing list

<Prev in Thread] Current Thread [Next in Thread>