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Re: [TowerTalk] SteppIR, still in business?

To: "Martin Sole" <>, <>
Subject: Re: [TowerTalk] SteppIR, still in business?
From: Joe - WDØM <>
Date: Sat, 09 Oct 2004 07:24:46 -0600
List-post: <>
When in doubt, try the telephone at their toll free number (your friend may not be able to do so, Martin):


They are definitely in business, and customer service is outstanding. I've had telephone calls from Mike and Jim asking about problems I've mentioned on the SteppIR reflector. Not many manufacturers take that kind of action to help customers., They are swamped with orders, and have moved into a larger building to increase production.

I'll post this also on the SteppIR reflector, and perhaps the guys at SteppIR will respond.

To bring this posting back to the subject of towers, you can see how I mounted my SteppIR 4 element on my tower by going to:


At 12:59 AM 10/9/2004, Martin Sole wrote:
I have seen many posts on here extolling the virtues of the SteppIR
antennas. My own opinion formed after studying much of the available
information is, like many, that they are a fantastic piece of engineering
with good performance. In discussions with a good friend I encouraged him to
take a close look at them for a couple of replacement installations he is
planning, a 3el at one QTH and a 4el at the other. He did send them an
email, and got a response syaing that his questions would be answered in
about a week. Nothing heard. He then sent another request, no response. He
then emailed another department in the company, no response. Several people
have said that the after sales service is good. I wonder how they are making
any sales if they don't answer peoples enquiries?

Maybe it's not for me to worry about but I did urge him to go in this
direction and made specific comment as to the reports of good support. Kinda
feel like I'm getting egg on my face over this.

Anybody has an inside track? Did they suddenly disappear?

Martin, HS0ZED

See: for "Self Supporting Towers", "Wireless Weather Stations", and lot's more. Call Toll Free, 1-800-333-9041 with any questions and ask for Sherman, W2FLA.

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