|To:||Bruce Osterberg <firstname.lastname@example.org>|
|Subject:||Re: [TowerTalk] Force 12?|
|From:||"Alan C. Zack" <email@example.com>|
|Date:||Fri, 07 Jan 2005 19:42:44 -0800|
I am not happy with F12. They acknowledged an item of my shipment WAS
missing and then told me it was MY problem and I had to go to their
vendor to get the part (a $3.00 item).|
That was after over 25 emails and 10 phone calls over a year period when I was told by a receptionist that someone would get back to me but never did. I finally got the above response in person from F12's owner at his booth at the Intl DX Convention in Visalia. He remembered my emails and phone calls but said he did not respond because it was not his problem that his vendor did not include a part I needed. He would not even tell me who to contact to get the part, I had to learn where to get it from other people on the F12 reflector.
To me, that is NOT good customer service.
At one time they had a gentleman named Natan who was good at answering technical questions but could not help with missing parts. Only the owner, Tom, could help with parts matters and trying to get his help was useless. For what ever reason, Natan is no longer with F12.
I would not purchase another F12 product. Mosley, Cushcraft, and Hy-Gain still have good product lines that are affordable and who still offer customer service after the sale.
Bruce Osterberg wrote:
I dont Know Why everyone continues to bash force 12.
Alan Zack Amateur Radio Station K7ACZ Las Vegas, Nevada, USA Quality Engineer, The Boeing Company, Retired Aviation Chief Warrant Officer, U.S. Coast Guard, Retired U.S. Coast Guard, Always Ready, Always There Every hour, Every day, Around the Clock and Around the World SEMPER PARATUS http://www.gocoastguard.com http://www.uscg.mil/d14/units/asbp/uscgasbp/ DEPARTMENT OF HOMELAND SECURITY
See: http://www.mscomputer.com for "Self Supporting Towers", "Wireless Weather Stations", and lot's more. Call Toll Free, 1-800-333-9041 with any questions and ask for Sherman, W2FLA.
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