Well, I might as well throw in my 2 cents.
I was very interested (last Summer) in the Force 12 Sigma series of
verticals for 80/ 40 M using the new Tornado tuning drive. My first email
was answered promptly on the first day. I had a few more questions so I
send another email. Nothing! I waited a couple of weeks and resent it.
Nothing! I did the same thing once again. Nothing! Then I saw a couple of
negative Force 12 reviews on eham.
That was enough to convince me to look elsewhere.
I don't know what has happened to their customer service, but it is too
bad that they are having problems. Once the "word" about bad customer
service gets out, it is most difficult to fix.
Just one ham's experience.
----- Original Message -----
From: "Pete Smith" <firstname.lastname@example.org>
To: "Alan C. Zack" <email@example.com>; "Bruce Osterberg"
Cc: <Towertalk@contesting.com>; <firstname.lastname@example.org>
Sent: Saturday, January 08, 2005 6:53 AM
Subject: Re: [TowerTalk] Force 12?
> At 10:42 PM 1/7/2005, Alan C. Zack wrote:
> >At one time they had a gentleman named Natan who was good at answering
> >technical questions but could not help with missing parts. Only the
> >owner, Tom, could help with parts matters and trying to get his help was
> >useless. For what ever reason, Natan is no longer with F12.
> >I would not purchase another F12 product. Mosley, Cushcraft, and Hy-Gain
> >still have good product lines that are affordable and who still offer
> >customer service after the sale.
> It dismays me to see F12 developing such a bad reputation for
> service. Natan certainly did a good job of handling customer requests
> he was there, but he was on the east coast, so his hands-on access to the
> factory was always limited. I corresponded with him at the time he left
> the company, and he gave no indication that it was due to F12 reasons, but
> rather to his interest in pursuing EMT training.
> Just for the record, I am volunteer admin for the F12 reflector
> (email@example.com) but have no other connection with the company.
> 73, Pete N4ZR
> See: http://www.mscomputer.com for "Self Supporting Towers", "Wireless
Weather Stations", and lot's more. Call Toll Free, 1-800-333-9041 with any
questions and ask for Sherman, W2FLA.
> TowerTalk mailing list
See: http://www.mscomputer.com for "Self Supporting Towers", "Wireless Weather
Stations", and lot's more. Call Toll Free, 1-800-333-9041 with any questions
and ask for Sherman, W2FLA.
TowerTalk mailing list