|Subject:||[TowerTalk] Returning disputed items, was: BANISHMENT FROM TOWER TALK|
|From:||David J Rodman MD <email@example.com>|
|Date:||Sun, 09 Jan 2005 06:36:04 -0500|
I only want to discuss returning disputed items. My point has nothing
to do with Tower Talk or either party in the previous discussion.|
At one point, I purchased a radio from a vendor on eBay. The vendor used "canned" messages describing the radios he sold from time to time. At the time I made the purchase, about a year ago, he allowed credit cards to make payment to PayPal. Let me say, the equipment clearly was NOT as described. Numerous faults were found, including a broken crystal filter and a repainted cabinet. I made the attempt to return the equipment in a friendly manner. My messages were returned with short responses indicated the gear was as advertised and no credit would be issued and no compensation would follow. PayPal was unable to "arbitrate" the situation as the seller can refuse to participate. After some investigation, I determined this practice was common for the vendor and he used unscrupulous tactics to bid up his own products. As a matter of fact, I proved and reported to eBay, he bought his own equipment with one eBay ID and sold with another. In each case, he gave himself glowing feedback! I was able to trace many other people who were victimized and reported the incidents to the Better Business Bureau and his state Attorney General (as well as eBay).
Ultimately what saved me and allowed me to return the equipment was the credit card agreement. The only thing the credit card needed to see was my ATTEMPT to return the merchandise. He propmtly returned it to me stating "REFUSED". After seeing this, and documenting the shipment receipts, the card company issued the full credit. He was left holding the bag and issued a call tag to pick up the gear. In his last message to me, the snot said "well done". He also added my email addresss to a "spam" mail list for which I started to receive dozens of emails about pornographic and other unsolicited subjects.
My wife is a big eBay user and was very helpful in tracking this down. Ultimately, using the card gives one significant economic clout. But one has to do the walk in order to satisify company. I tried to correct the problem directly. Now, I see he posts private auctions on eBay. This would make it much harder to track down other people with problems.
I hope others find my story helpful. I am always sorry to hear about hams getting mixed up with problem transactions and sorrier when it happend to me.
See: http://www.mscomputer.com for "Self Supporting Towers", "Wireless Weather Stations", and lot's more. Call Toll Free, 1-800-333-9041 with any questions and ask for Sherman, W2FLA.
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