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[TowerTalk] The other side of the story

Subject: [TowerTalk] The other side of the story
Date: Wed, 12 Jan 2005 08:00:14 -0500
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Howdy, TowerTalkians --

First, thanks for all your comments and particularly the guys who came to my 

I run a retail business called Champion Radio Products and many of you have 
been customers of mine - thank you. I treat people with the same attitude that 
I would like them or a business to treat me with. Conversely I expect customers 
to treat me fairly as well. 

I'm also the founder and administrator of TowerTalk - this great reflector that 
is a valuable service to the amateur radio hobby. (BTW there are over 1400 
current subscribers.) Bill Fisher, W4AN-SK, and I started it in 1996 and since 
then I have made over 7500 postings - most of which had to do with replies to 
tower construction questions. I can get cranky about off-topic stuff but mostly 
members act like adults and everyone benefits. 

Yes, I'd appreciate it if you folks would patronize my business but TT and 
Champion Radio are totally separate enterprises - one doesn't have much to do 
with the other. I promote TT on my website and occasionally mention something 
on TT that I have something that someone may be interested in; i.e. the 
tribander and vertical antenna comparison reports, guy wire tensioners, etc. 
But there has never been any attempt to use TT as a marketing platform for 
Champion; i.e. This Week Only - 10% Off, etc. 

But TT HAS NEVER BEEN a forum for bashing manufacturers or dealers - whether 
it's me or anyone else. While we all want to know who we should or shouldn't do 
business with (since many TT topics have to do with BUYING something), ranting 
and raving on a manufacturer or dealer is totally discouraged. Sure, we all get 
pissed off occasionally but TT is an unmoderated reflector so I don't see stuff 
before it's posted just like you do. 

The fact is that Mr. Cariello bought some safety equipment from me and between 
the theft of the first shipment and a screw-up from the manufacturer on the 
replacement shipment, Mr. Cariello wanted to return his merchandise. I live 
full-time in a motorhome and have a Personal Mail Box that receives and 
forwards my mail. I didn't have any idea that the merchandise was returned and 
then refused until I got the initial credit card dispute. While some of the 
things Mr. Cariello said were true, some were not. Mr. Cariello has not tried 
to contact me by phone or respond to my emails asking about the status of my 
merchandise or done anything to get this straightened out except get his money 
back without returning the merchandise. 

Mr. Cariello was a difficult customer to work with. I will never do business 
with him again. 

The fact is that he still owes me money and has my merchandise and he knows it. 
I asked him if that was how he ran his business. 

But no one is going to bash me on my reflector and get away with it. If I was 
half as clever as I thought I was he never would have been able to post his 
original rant. Oh, well. 

Yes, TT is a benign dictatorship and maybe you would have responded differently 
on your reflector - that's your call.

So he got bounced for conduct inappropriate to TT. And don't forget that HE 
started this. 

Steve    K7LXC

See:  for "Self Supporting Towers", "Wireless Weather 
Stations", and lot's more.  Call Toll Free, 1-800-333-9041 with any questions 
and ask for Sherman, W2FLA.

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