That's typical of first level (at least) support now-a-days. They know
NOTHING and are taught they MUST follow the flowchart. They have NO
knowledge of their own, generally. I think second level support also will
be doing the same thing bur in greater detail. Tough to get through too
until you blow a lot of time going through the entire thing with the flow
chart followers, THEN, MAYBE, you can get past them to somebody that has a
"little bit" of knowledge and at least has access to history files whether
or not he is allowed to tell you anything truthfully about what is in them
instead of "you are the first one to report this problem" (and THAT is
mainly because the don't understand the problem either (additional comments
Climbing down off of the soapbox,
----- Original Message -----
From: "Bob Smith" <firstname.lastname@example.org>
Sent: Friday, March 23, 2007 12:19 PM
Subject: Re: [TowerTalk] Vista comment and tower question.
> Hi all & Dave,
> That was going to be my comment about Linksys Tech Support, It sounds
> 'smoke & mirrors' because TCP/IP is TCP/IP on a vista, win95, DOS 6.0
> or WinXP computer,
> there is no difference between the boxes, it's all IP
> networking. I've got to the
> point on linksys tech support that I call linksys in So Cal for
> replacement of units
> and bypass their 'third world tech support' people because they are
> just reading from
> scripts about problems, not diagnosing the problem at hand.
> Robert Smith Consulting
> "Wireless Installations -- Government, Businesses & ISP's"
> F.C.C. Licensed-Commercial & Amateur Services
> A.R.S NA6T
> ARRL Life Member
> Fort Bragg, California 95437
> "On The Air-Conditioned Mendocino Coast, In REAL Northern California"
> No trees were destroyed in the sending of this message.
> However, a large number of electrons were terribly inconvenienced.
> Message: 5
> Date: Fri, 23 Mar 2007 09:37:36 -0400
> From: David Jordan <email@example.com>
> Subject: Re: [TowerTalk] Vista comment and tower question...
> To: David Jordan <firstname.lastname@example.org>
> Cc: email@example.com, 'Perry - K4PWO' <firstname.lastname@example.org>,
> 'Towertalk Reflector' <email@example.com>
> Message-ID: <4603D820.firstname.lastname@example.org>
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
> UPDATE: The Linksys had a bad port. The Linksys customer service reps
> were either idiots or just using the VISTA smoke to push product sales.
> David Jordan wrote:
> >This topic needs its own reflector but I just hooked up a brand new PC
> >with VISTA and LINKSYS tells me I need a new router because the three
> >year old unit I have will not play with a VISTA PC....what a hoot.
> >David Cook wrote:
> TowerTalk mailing list
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