I have ordered ther producs on 3 separate occaisions. In each case delivery was
4-6 weeks after order.
I too admit to being worried the first time but the product did eventually
arrive. I was even more worried when I couldn't raise them by telephone. Seems
their main line didn't work from Canada.
A call to their rep (Jay at Array Solutions) and? he called? ICE while I was on
the phone. So there must be some secret number :)
Great product, worth the wait, but customer service could be improved.
----- Original Message -----
From: "James M. Daly" <email@example.com>
Date: Tuesday, October 9, 2007 10:58 am
Subject: Re: [TowerTalk] ICE contact
> I placed an order with them for one coaxial arrestor
> (303U), one balanced line arrestor (309H), a single
> mounting fixture, and a quad mounting fixture. That
> was four weeks ago today!
> Funny you should bring this up now Steve; having seen
> the "back-order disclaimer" that Jim noted, I said to
> myself that I would wait until today to make a first
> attempt at finding out what the deal is.
> I don't mean to cast stones, at least not big ones,
> but this whole "your items may or may not be
> back-ordered, you guess which" disclaimer seemed a bit
> lame at the time. And now after a month a note from
> the vendor might be a nice touch.
> James - AD1L
> > -----Original Message-----
> > From: "Steve Jax" <firstname.lastname@example.org>
> > Subject: [TowerTalk] ICE contact
> > I have had difficulty contacting ICE to inquire
> about an order I placed
> > for
> > lightning protection items 3 weeks ago.? I have
> tried phone, fax and
> > email.? Does anyone know if perhaps it is a small
> shop and they are just
> > swamped?
> > -Steve,? N4SJJ
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