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Re: [TowerTalk] EZ Master

To: "'Towertalk'" <>
Subject: Re: [TowerTalk] EZ Master
From: "almacottage" <>
Date: Sun, 9 Dec 2007 14:08:27 -0000
List-post: <>
hi steve ;
sorry to hear about your problerms .

you should go to your  paypal account and start a dispute proceeding .
i think paypal will freeze the account for ham radio solutions so that they 
cannot use it until the dispute is settled.

if you were offered paypal protection when using paypal then you can 
probably get the funds refunded through paypal .

i see that they have the tech support e mail address setup on a uk  BT 
provider so its somone in the uk who is providing tech support , there is 
also a photo on top of the homepage but i dont know if it has any connection 
, but could prove a helpfull bit of information ..

you can contact paypal directly also to explain the problem and they will 
take the necessary action against the company  in order to recoup the funds 
via their paypal account or credit card etc

73 ian G5WQ .

----- Original Message ----- 
From: "Steve and Judy" <>
To: "TowerTalk" <>
Sent: Sunday, December 09, 2007 7:10 AM
Subject: [TowerTalk] EZ Master

> A little off topic but it may help someone.
>        15/09/07     I made an online purchase of an EZ Master from Ham 
> Radio
>                            Solutions plus accs, cost EU 740, paid for via 
> PayPal  for
>                            which I received confirmation.
>                            After a couple of weeks waiting for the order 
> to arrive I sent an
>                            email to the order dept enquiring about the 
> order.
>                            No Reply.
>        27/09/07     I then sent an email to Fabio I4UFH with the same 
> inquiry and received
>                            a reply stating that they were waiting for a 
> small  mechanical part
>                           that had been on order for 6 weeks and that the 
> part was due to
>                           be delivered the following week.
>        23/10/07     I emailed Fabio again requesting info.
>                            No Reply
>        30/10/07     I again emailed Fabio.
>                            No Reply
>        08/11/07    Back to emailing the order dept,  again.
>                            No Reply
>        12/11/07    Emailed Fabio again requesting info.
>                            Received a reply at last stating that they were 
> in the process of
>                            shipping my order and could I confirm the 
> shipping address.
>        1311/07     Emailed confirming shipping address.
>        27/11/07    Emailed Fabio requesting info.
>                           No Reply
>        30/11/07    Emailed Fabio requesting info.
>        01/12/07   Received a reply that my order had been damaged at the 
> post
>                          office and had been returned so they needed to 
> pack and ship
>                          another order. Please confirm your address.
>        02/12/07   Sent an email saying  that I have the feeling that you 
> are not telling
>                          me the whole truth and that these are just 
> delaying tactics and that
>                           I will give you until the 7th of December to 
> fast ship the order.
>                           If the order is not received by that date then a 
> claims procedure
>                           will be initiated.
>                           No Reply
>        09/12/07    Still no sign of my order,  or any correspondence.
>        Looks to me that I am getting the runaround here.
>        It has now been nearly 3  months since placing the original order.
>        The order policy states that goods will be shipped within 15 days, 
> this has
>        plainly not happened.
>        The EU740 left my account on the 15th of September.
>        If anyone else has placed an order and is experiencing similar 
> problems
>        would they please post.
>        Likewise would anyone who has placed an order within the last three 
> months
>        and received it.
>        73 Steve  ZC4Li.
> _______________________________________________
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