For the record - I had a controller fail - Mike, K7IR, at SteppIR sent a
replacement, no questions asked. I also had an EHU fail - again, Mike
sent a replacement gratis. I've had nothing but exceptional service.
Mike also has called me directly to inquire about my satisfaction with
the products. Anyone else have the president of a company call them to
inquire about their satisfaction? I'll never switch to any other
If there is an issue with "nonexistent customer service", I submit that
someone with the problem must be doing it wrong.
I really like my old SteppIR 4L with the 40/30 meter add on, for the record.
Joe Hannigan - WDØM
Pagosa Springs, CO
AI1P Matt Steven wrote:
> An anecdote on the SteppIR since it came up a few times- a local ham had
> half an element simply fall off of his, pulling the metal strip out and
> leaving him with a 2 1/2 element beam and an un-retractable metal strip
> flapping in the wind.
> When he inquired as to the possibility of getting replacement parts to
> fix it he was pretty much ignored. It's getting to be something of a
> running joke around here how he's not able to get customer service at
> all for this.
> Failures can be forgiven but the inability to fix one due to nonexistent
> customer service and hard to find parts rules that one out for this ham.
> I really like my old A3S for the record.
> > W1KSZ Wrote:
>> If you could put up only ONE antenna to cover 20 to 10 Mtrs (including
>> WARC), what would you select ?
>> The antenna will go on top of an LM-470.
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