That is contrary to my experience with Stepper. VU2PAI and i ran into Mike and
team at the bar
in Dayton. During the course of our conversation, we did talk about the 4
element stepper that Pai had
purchased around the end of 2006. Mike immediately commented that we need to
ship him the
new Fernco rubber boots. They were darn busy handling their Dayton business.
After they went
back to WA state, the boots arrived in a few days as promised.
Now thats just one instance to prove the point on customer service. I have had
atleast a couple instances
where i have received a response from Mike and his XYL on two different issues.
As someone suggested, i am sure someone in the forum would be able to get the
hotline to Mike for this
ham who had the 2 1/2 element beam.
AI1P Matt Steven wrote:
> An anecdote on the SteppIR since it came up a few times- a local ham had
> half an element simply fall off of his, pulling the metal strip out and
> leaving him with a 2 1/2 element beam and an un-retractable metal strip
> flapping in the wind.
> When he inquired as to the possibility of getting replacement parts to
> fix it he was pretty much ignored. It's getting to be something of a
> running joke around here how he's not able to get customer service at
> all for this.
> Failures can be forgiven but the inability to fix one due to nonexistent
> customer service and hard to find parts rules that one out for this ham.
> I really like my old A3S for the record.
> > W1KSZ Wrote:
> > If you could put up only ONE antenna to cover 20 to 10 Mtrs (including
> > WARC), what would you select ?
> > The antenna will go on top of an LM-470.
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