In a message dated 7/28/2008 4:02:27 P.M. Pacific Daylight Time,
> An anecdote on the SteppIR since it came up a few times- a local ham had
half an element simply fall off of his, pulling the metal strip out and
leaving him with a 2 1/2 element beam and an un-retractable metal strip
flapping in the wind.
> When he inquired as to the possibility of getting replacement parts to
fix it he was pretty much ignored. It's getting to be something of a
running joke around here how he's not able to get customer service at
all for this.
Good grief. A second-hand anecdote. Maybe it was third-hand.
I know the SteppIR guys personally and have been to the factory
several times. I've installed more SteppIR antennas than anyone else in the
world, including 6 MonstIRs.
Are there SteppIR failures? I'm sure there are. When you sell
several thousand antennas, even a small failure percentage means there are a
One-percent of 3000 is 30. Maybe that's a high number. I don't know.
Does SteppIR ignore customer problems? Not in my experience. My
experience is that they bend over backwards to take care of their customers.
I don't think this is the whole story but I don't know. This second-
or third-hand speculation isn't real productive. I hope everything works out
TOWER TECH -
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