Not to sound redundant here, but the common "customer service" accolades in
this thread are centered around "calling" SteppIR on the phone. "Reach out
and touch someone" Where have I heard that before?
Emails get lost. Please don't assume someone is ignoring an email. Call em!
You will probably get that good old American "instant gratification" thing.
BTW, I agree that the 3 element SteppIR is the best choice. I don't have one
up (yet) but I sure want one. :-)
From: Matthew Steven [mailto:firstname.lastname@example.org]
Sent: Monday, July 28, 2008 7:57 PM
Subject: Re: [TowerTalk] Antenna Selection Assistance
Since I've been called out as potentially dishonest, and I happened to
be over at Skip's tonight, I snapped a picture of his SteppIR.
I also got to see the element laying in the yard, the rubber boot had
torn completely off and the fiberglass tube just fell. I spoke to him
about it again to get his side of things straight. Skip has emailed
them twice, had his request misunderstood the first time and
completely ignored the second time. So this great customer service
you are all talking about passed him by.
But on the bright side, he does still manage to make contacts with it like
On Mon, Jul 28, 2008 at 10:53 PM, John Sheeley <email@example.com> wrote:
> Put up the 3 element Steppir you will never regret it .Mine has been up
for 5 1/2 years. I needed to replace a chip in my steppir control a couple
of years ago . I called Steppir and had the chip in 3 days They Have been
very helpful when ever I called them I think rumors with no callsign or
anything to back them are unacceptable . IE some local ham
> John wb4qda
> ----- Original Message ----
> From: AI1P Matt Steven <KD0BVK@gmail.com>
> To: firstname.lastname@example.org
> Sent: Monday, July 28, 2008 4:28:46 PM
> Subject: Re: [TowerTalk] Antenna Selection Assistance
> An anecdote on the SteppIR since it came up a few times- a local ham had
> half an element simply fall off of his, pulling the metal strip out and
> leaving him with a 2 1/2 element beam and an un-retractable metal strip
> flapping in the wind.
> When he inquired as to the possibility of getting replacement parts to
> fix it he was pretty much ignored. It's getting to be something of a
> running joke around here how he's not able to get customer service at
> all for this.
> Failures can be forgiven but the inability to fix one due to nonexistent
> customer service and hard to find parts rules that one out for this ham.
> I really like my old A3S for the record.
>> W1KSZ Wrote:
>> If you could put up only ONE antenna to cover 20 to 10 Mtrs (including
>> WARC), what would you select ?
>> The antenna will go on top of an LM-470.
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