In a message dated 8/2/2008 5:39:07 A.M. Pacific Daylight Time,
> In addition to Tashjian, would also be curious to hear about US Tower
> I have been trying for over 5 weeks to get some wind loading calcs done by
the engineer UST uses (not an employee, unfortunately) to make a purchase
decision. I've reached him by phone once and although promises to get it
done the next day were made, I never heard anything further and my follow-up
emails have been ignored. I asked UST for some help and they acknowledge
that getting information from him is a problem (which amazes me). I'm
concerned that even once I finally get an answer I won't be able to get
stamped plans needed to get a building permit for a long time.
Interesting. I deal with Adrian on an occasional basis and have always
gotten what I needed from him, even once when I needed something on an
Personally I wouldn't bother with emails, just the phone works best.
What exactly were you asking him for? Stamped PE drawings? Those'll cost
you. Were you asking for free calcs? I think those are available from the
factory but they only have the 70 MPH stuff as far as I know. I don't know
the current availability is or what their current policy is so I'd say to
make some more phone calls.
Tower manufacturers are insurance-driven enterprises and they are
reluctant to give out any information that will increase their risk exposure.
not surprising you can't get all the info you want.
US Towers has very good customer service overall and I recommend their
products to many people. I have also dealt with Karl Tashjian and his service
varies from reasonably good to very poor IMO.
US Towers factory authorized installer
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