I also had no problems with UST last year when I was considering their
HDX555 crank up. They answered all my questions and pretty much told me the
process on what would happen after I ordered. I even quizzed them about how
to unload the tower from the truck, move it around and get it ready to
erect, etc. No problems. The base came promptly in a few days when they said
it would and a number of weeks later, the tower showed up when they said it
would. I did have to call once more when I could not understand the detail
about the proper bending of the rebar, but a quick phone call cleared things
up on how to read the bending details. I always phone. Nothing beats a
personal phone call to straighten things out. The documentation I received
prior to the tower coming was more than adequate to get things going before
Of course, having Gerald, K5GW and all the nice hams at Texas Towers 5
minutes west of me helps also! :)
----- Original Message -----
To: <email@example.com>; <firstname.lastname@example.org>
Sent: Saturday, August 02, 2008 10:34 AM
Subject: Re: [TowerTalk] Tashjian Towers
> Interesting. I deal with Adrian on an occasional basis and have always
> gotten what I needed from him, even once when I needed something on an
> emergency basis.
> Personally I wouldn't bother with emails, just the phone works best.
> What exactly were you asking him for? Stamped PE drawings? Those'll
> you. Were you asking for free calcs? I think those are available from the
> factory but they only have the 70 MPH stuff as far as I know. I don't
> know what
> the current availability is or what their current policy is so I'd say to
> make some more phone calls.
> Tower manufacturers are insurance-driven enterprises and they are
> reluctant to give out any information that will increase their risk
> exposure. It's
> not surprising you can't get all the info you want.
> US Towers has very good customer service overall and I recommend their
> products to many people. I have also dealt with Karl Tashjian and his
> varies from reasonably good to very poor IMO.
> Steve K7LXC
> TOWER TECH
> US Towers factory authorized installer
> **************Looking for a car that's sporty, fun and fits in your
> Read reviews on AOL Autos.
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