The point of my post exactly, I would not call it unlucky, just extreme
unhelpfulness. I made my mind after the same type of problem you have had and
a few friends that I would never put up a US-Towers model again.
Liability is what every person and every company is up against, that is why we
have some form of liability insurance whether you are a household pool owner or
florist, it is just a cop out for poor customer service in my opinion.
Mike
I decide to go with Tashijian Towers, no problems with information from them so
far.
-----Original Message-----
I've had terrible luck with US Towers in getting information and some parts and
pieces from them. Their big concern is "Liability". I can understand this but
it seems they take it to the extreme.
Recently I bought an older MA770 tubular tower that needs the lifting cables
replaced. I have been working on towers for many years and have experience in
installing, repairing and taking them down. Since I do not have a manual for
the MA770, I called the US Tower office this past week to ask what size the
cable is and how long of pieces I would need. The person who answered the phone
is one of their knowledgeable sales/technical persons, but he would not tell me
anything, not even the diameter of the cables! No matter how hard I tried to
get any information from the guy, his response was that due to liability
concerns, he could not tell me.
So here I am with one of their towers and can't get any help from them. I've
had this situation with them in the past with a different tower, but eventually
got the info I needed from other sources. Of course it took a lot more time and
effort to get the info needed.
I just think that it terrible in not being able to get any follow up support
from the manufacturer of such nice, well build equipment that so many of us use.
BTW, the cable on my MA770 looks to be about 1/4 inch in diameter, but is so
rusted that I don't want to guess. Anyone know this information: cable size and
lengths of the lifting cables?
Thanks,
Ray, N6VR
-----Original Message-----
From: towertalk-bounces@contesting.com
[mailto:towertalk-bounces@contesting.com] On Behalf Of Mike
Sent: Saturday, May 09, 2009 9:04 PM
To: towertalk@contesting.com
Subject: Re: [TowerTalk] US Tower
Not a good suggestion unless you want to purchase a tower, parts cables go
someplace local.
Mike
-----Original Message-----
From: towertalk-bounces@contesting.com
[mailto:towertalk-bounces@contesting.com] On Behalf Of Alan Swinger
Suggest call US Tower.
-----Original Message-----
>From: Martin Staffa <geitaemort@sbcglobal.net>
>Sent: May 9, 2009 5:11 PM
>To: towertalk@contesting.com
>Subject: [TowerTalk] US Tower
>
>Some time ago their was a thread on replacement cable for the tower,? could
>any one remember were to purchase that cable. I seem to remember some thing
>about Chicago maybe not. Any road kill picked up along the way to field day
>all ways gets thrown into the pot! 73 N1KGP Martin
>_______________________________________________
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