I haven't purchased a UST, but I certainly agree with the posts. UST is very
helpful, up to a point. I was trying to get some technical information over and
above published specs when I was looking into a UST purchase, and was given
Gary as a point of contact. I got as far as asking the questions. Gary was very
nice, but after that it became "radio silence." I finally got some help with
questions by going through HRO, which you might try.
Times have changed in the crank-up tower business. When I purchased a
refurbished Sky Needle 20+ years ago, Tri-Ex was very helpful with my technical
questions even though I wasn't buying from them. Tashjian now has the designs,
and presumably a product to sell, but I can't get a quote from them for
replacement parts despite having asked several times. I got apologies with
"fast action promises" that never panned out. At least UST has a product you
can really buy through its dealers.
Frustrating at best.
>Date: Mon, 15 Feb 2010 12:23:25 -0600
>From: "Gary E. Jones" <email@example.com>
>Subject: [TowerTalk] Responsive contact at US Towers
>Content-Type: text/plain; charset="us-ascii"
>Several have indicated that Gary is a good person to talk to at US Towers,
>and that is partly true. I bought two slightly used HDX589-MDPLs that needed
>to be installed here in Louisiana. My own experience with Gary was that he
>was very helpful up to a point, and that point was where I needed to get
>some technical information or direct recommendations, and at that point, I
>ran into exactly what everyone on the list (pretty much) agrees is the US
>Tower manifesto... They are helpful in selling their products, but then when
>you need technical information, all of a sudden they become much less
>helpful. We got to the place that Gary simply stopped responding to m emails
>and phone calls, and I really was not a pest. I asked for a couple of
>recommendations. I was simply trying to get some clarification of wiring
>diagrams for the electrical control circuits (my towers are remote
>controllable) and some guidance on the procedure for stabilizing the base in
>the hole and rebar cage before we poured concrete. I got some guidance from
>others on this list, and simply did it the way that made the most sense to
>me (I had done 6 or 7 towers in the past, so it was not new to me).
>US Towers makes great towers, but their customer service policy is simply
>bizarre in my experience.
> Gary W5FI
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