I had a major problem with my MARB770 a few years back and Dee brought me a new
tower. I paid for some travel expenses and for my crane operator to help swap
them out but... they gave me a new tower! I hope Dan gets the info he needs
soon.
Steve WU9B
On Jul 25, 2010, at 1:23 PM, Pete-N4KW wrote:
> I would also have to say that I have had excellent service from US Tower. I
> had my HDX572 for a little over a year and was having a problem. I emailed
> them and spoke to them many times over the phone. They requested pictures
> which I sent to them. I was later informed that they would be available to
> travel to my residence and asses my problem. We scheduled a time frame and
> prior to their arrival tools and parts arrived. When they arrived they
> were very cordial and professional and took care of my problem. They
> completely checked out my tower, made some minor adjustments to my limit
> switches and answered any and all my questions. I thoroughly enjoyed their
> visit and could not have asked for any better service than they provided.
>
> I had an issue with the tilt over winch handle, one phone call and a
> replacement was on its way.
>
> I have found that I get better results over the telephone and an occasional
> update letter than I do by email, but that is my experience. Good luck and
> I am sure if you ever get to meet them you will be impressed. I know I
> sound like a public relations person working for the company but no I am not
> associated with them in any way.
>
> 73 Pete N4KW
>
>
>
>
>
>
> ----- Original Message -----
> From: "Jim McDonald" <jim@n7us.net>
> To: <towertalk@contesting.com>
> Sent: Sunday, July 25, 2010 2:22 PM
> Subject: Re: [TowerTalk] US Tower not answering emails
>
>
>> I had a lot of dealings with US Tower after my HDX-589 took a direct
>> lightning strike in April.
>>
>> It took a few calls to identify the appropriate person to deal with, who
>> happened to be their head of quality, but I really don't have any
>> complaints
>> (OK, I have one issue). I got personal extensions for Vicky, sales at the
>> CA plant, the plant manager in KS (his name is Blake), and Brad Troxell,
>> QA.
>> I even got to speak to their electrician in KS, Casey, about the wiring of
>> the motor and the remote control relay box. Brad called me while
>> traveling
>> and gave me his cell too. I was on a first name basis with all of them,
>> and
>> they paid attention to me.
>>
>> When my new remote control relay box did not match up with the mounting
>> brackets on my 1994-vintage tower, I gave them the dimensions on my tower,
>> and they made custom brackets that were perfect. They were not only
>> galvanized they had the four mounting holes countersunk for flat head
>> screws. Heck, I even lost one screw in the grass, and Brad sent me
>> another.
>>
>> The only issue I had was their quote to overhaul the tower seemed
>> unreasonably high. They wanted to replace the cable and pulleys which I
>> elected not to do because I didn't see damage. I understand their
>> position
>> of potential liability. Their quote to travel from KS to the Chicago area
>> was very high, from the perspective of an individual ham; I wouldn't have
>> thought twice about it if I were with a company with a damaged tower.
>> (Yes,
>> insurance would have paid it all anyway.)
>>
>> I ordered a new remote package, including the relay box, limit switches,
>> and
>> inside remote control, plus a new motor from AES. US Tower couldn't match
>> AES' prices on that stuff because their distributor agreements do not
>> permit
>> it. I ordered from AES who had the stuff drop shipped from the KS plant.
>> They would have sold directly to me but at their list prices.
>>
>> Their distributors are there to handle routine orders. I think it's a
>> safe
>> assumption that hams are a relatively small part of their total business,
>> but I was satisfied with their support.
>>
>> Jim N7US
>>
>>
>>
>> -----Original Message-----
>>
>> Seems people never learn about US Towers, they want your money but they do
>> not want to deal with Ham Radio people. The want you to do business
>> through
>> their distributors like Texas Towers or HRO.
>>
>> Mike
>>
>> -----Original Message-----
>>
>>
>> On 7/24/2010 7:05 AM, Dan Bookwalter wrote:
>>> I have sent a couple of emails to UST asking how much the tower hold down
>> bolts
>>> ( the 1- 1/8" ones) are for the TX-472 with no answer :-( , i also wanted
>> to
>>> know what size the bolts are that hold the tower to the base.
>>>
>>> anyone have a good email address for them...
>>>
>>> Dan N8DCJ
>>
>>
>> _______________________________________________
>>
>>
>>
>> _______________________________________________
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>> http://lists.contesting.com/mailman/listinfo/towertalk
>
> _______________________________________________
>
>
>
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