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Re: [TowerTalk] Rigexpert AA-54 firmware update disaster

To: Tim Duffy <k3lr@k3lr.com>, 'Ken WA8JXM' <wa8jxm@gmail.com>, 'Towertalk' <towertalk@contesting.com>
Subject: Re: [TowerTalk] Rigexpert AA-54 firmware update disaster
From: Jon Pearl - W4ABC <jonpearl@tampabay.rr.com>
Date: Tue, 2 Mar 2021 02:29:58 -0500
List-post: <mailto:towertalk@contesting.com>
Service with a smile...


On 3/1/2021 11:42 PM, Tim Duffy wrote:
Hello Ken

DX Engineering will help you - as we do for all customers. Send it to DX
Engineering and we'll upgrade the software and send it back to you. No
charge for anything.

73
Tim K3LR
CEO DX Engineering

-----Original Message-----
From: TowerTalk [mailto:towertalk-bounces@contesting.com] On Behalf Of Ken
WA8JXM
Sent: Monday, March 1, 2021 11:38 PM
To: Towertalk
Subject: [TowerTalk] Rigexpert AA-54 firmware update disaster

I recently tried the firmware update from the Rigexpert website and ended
up with a disaster.

The firmware update failed and now when I turn the unit on, the screen is
nothing but hex trash.

I tried the Rigexpert website and they told me to contact my national
reseller.  I contacted DX Engineering, where I purchased the unit.  They
checked into it and said my only hope was to send it back to the Ukraine
and that would probably cost as much as a new unit :(

Does anyone have experience recovering from such an issue or suggestions?

tnx es 73,
Ken WA8JXM
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