I got another E-Mail from QRO-parts this morning in which they say that they
changed the website 5 days ago. I have not looked to see just what has been
changed. However, the changes were made after I placed the order. Also, they
chided me (not too bad) about ordering over a holiday period and expecting them
to meet their delivery time!
Now I don't begrudge someone from taking a vacation. However, I do believe
that such a notation needs to be made on the website as well as keeping up with
whether or not the tubes are in stock in the United States or if they are going
to have to be delivered from Russia. It is just not good business practice not
to keep the information current.
Glen, K9STH
Website: http://k9sth.com
--- On Fri, 12/31/10, Bill VanAlstyne W5WVO <w5wvo@cybermesa.net> wrote:
This is an all-too-common problem with small companies. They want a web
presence, and they don't have a lot of money, so they take the lowest bid they
can get to have "some guy" do it. They don't give a lot of deep thought to the
fact that a website takes continuous maintenance, especially a retail website
with constantly changing product offerings and inventory status.
Well, "the guy" who did the website disappears, gets a real day job, or
whatever -- and the company can never get hold of him when they need him. More
than likely, nobody in the company actually knows how to write advanced HTML
code using today's high-level web design tools, which in any case they don't
have. So they're stuck until... whenever.
It could even be that the original "some guy" website designer never gave
anybody at the company the FTP login and password to access the source files on
the server -- in which case, they couldn't update the site even if they knew
how.
This exact thing happened to my daughter, a graduate interior designer, on her
first website. It does happen. Obviously, I don't know that this is what is
happening with THIS website, but... could be.
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