A stove that turns on due to external events is broken. What they are telling
you is that it is broken but they don't know how to fix it.
Ed
________________________________
From: RFI <rfi-bounces+w1rfi=arrl.org@contesting.com> on behalf of Dave Cole
<dave@nk7z.net>
Sent: Friday, May 22, 2020 3:02 PM
To: rfi@contesting.com <rfi@contesting.com>
Subject: Re: [RFI] Samsung oven RFI update number II
If it is new, tell the company that sold it to you, you want your money
back, a fix, or a different stove, and let them know why... Nicely of
course, but firmly.
73, and thanks,
Dave (NK7Z)
https://www.nk7z.net
ARRL Volunteer Examiner
ARRL Technical Specialist
ARRL Asst. Director, NW Division, Technical Resources
On 5/22/20 10:42 AM, Randy Diddel wrote:
>
>
>
> Hello all,
>
> Bad news. The tech come out and replaced the system board right behind the
> control panel. There was no change. The tech called the Samsung Repair Tech
> hotline while he was still here. The representative he talked to DID know of
> the issue and stated that there is no fix. I asked my tech to escalate the
> issue further. This was yesterday so there is no word yet.
>
> I did look at the board and it is wide open and there is no sign or any
> shielding at all on the board or in the space inside where it sits. I guess
> I wait for any word of what is next.
>
> At this point, I am not sure what else to do. I will try ferrets but I feel
> like this is a bandaid and the issue deserves more attention.
>
> I will report back once I hear from Samsung again.
>
> 73
>
> K5RHD
>
> /randy
>
>
>
>
>
>
>
>
>
>
>
>
>
> This actually good news! Keep up the reports!
>
> Kim N5OP
>
> "People that make music together cannot be enemies, at least as long as the
> music lasts." -- Paul Hindemith
>
>> On May 14, 2020, at 2:32 PM, Dave Cole <dave@nk7z.net
>> <mailto:dave@nk7z.net>> wrote:
>>
>> ?Thanks for sharing this info...
>>
>> 73, and thanks,
>> Dave (NK7Z)
>> https://www.nk7z.net <https://www.nk7z.net/>
>> ARRL Volunteer Examiner
>> ARRL Technical Specialist
>> ARRL Asst. Director, NW Division, Technical Resources
>>
>>> On 5/14/20 10:51 AM, Randy Diddel wrote:
>>> Just an update. I reached out to file a support ticket with Samsung and
>>> they dispatched a repair tech to our home to see the issue first hand. I
>>> was able to easily reproduce the issue for him. He has been in the business
>>> for over 10 years and never has seen anything like this.
>>> We pulled the stove out and we dragged an extension cord to another circuit
>>> to see if it made any difference. SPOILER: it didn?t-if anything it got
>>> worse with a longer power cord since we lengthened the antenna of the
>>> stove?.but I humored him. He also checked to make sure the outlet was
>>> properly grounded (it was).
>>> The tech has ordered a new main board under warranty and will be back next
>>> week to install it. I have little faith that this is the issue but I am
>>> willing to work through their troubleshooting process. I work in IT and
>>> understand the progression so I am patient.
>>> I will share more as we work through this issue.
>>> 73
>>> K5RHD
>>> /randy
>>>>
>>>> Message: 1
>>>> Date: Wed, 6 May 2020 15:32:36 -0500
>>>> From: "Lloyd - N9LB" <lloydberg@tds.net <mailto:lloydberg@tds.net>>
>>>> To: "'Hare, Ed W1RFI'" <w1rfi@arrl.org <mailto:w1rfi@arrl.org>>,
>>>> <rfi@contesting.com <mailto:rfi@contesting.com>>
>>>> Subject: Re: [RFI] Samsung oven RFI update
>>>> Message-ID: <000d01d623e5$7b020060$71060120$@tds.net
>>>> <mailto:000d01d623e5$7b020060$71060120$@tds.net>>
>>>> Content-Type: text/plain; charset="us-ascii"
>>>>
>>>> Would alerting Underwriters Laboratories "UL" have any value?
>>>>
>>>> -----Original Message-----
>>>> From: RFI [mailto:rfi-bounces+lloydberg=tds.net@contesting.com
>>>> <mailto:rfi-bounces+lloydberg=tds.net@contesting.com>] On Behalf Of
>>>> Hare, Ed W1RFI
>>>> Sent: Wednesday, May 06, 2020 12:08 PM
>>>> To: Dave Cole <dave@nk7z.net <mailto:dave@nk7z.net>>; rfi@contesting.com
>>>> <mailto:rfi@contesting.com>
>>>> Subject: Re: [RFI] Samsung oven RFI update
>>>>
>>>> I do know that Paul Cianciolo has worked with a few hams on this issue. I
>>>> am
>>>> not sure if he made any headway on it with Samsung, but I will see him
>>>> later
>>>> this week and I can ask. He reads most of the posts here, but doesn't have
>>>> time to respond to all of them.
>>>>
>>>> I am not a lawyer either, but from an FCC perspective, hams are responsible
>>>> only for interferece caused by spurious emissions and out-of-band emissions
>>>> from their transmitters. That's not to say that a neighbor would not
>>>> initiate a lawsuit. On the ARRL web page can be found information on
>>>> federal pre-emption of state and local RFI issues, which could incude civil
>>>> suit, but the nuances of law are such that a ham involved in that kind of
>>>> dispute is going to need an attorney.
>>>>
>>>> Under US law, there are no federal requirements for immunity, so the
>>>> manufacturer is off the fedreal hook from an FCC perspective. There may be
>>>> other federal requirements for appliance safety, though. Either way, they,
>>>> too, would be on the hook for possible civil action should a fire result
>>>> from the use of their product under any circumstances although federal
>>>> pre-emption could apply there too. Again, more work for the attornies.
>>>>
>>>> I do know that when Eaton was made aware that some of their AFCI breakers
>>>> were tripping due to RF, they were very interested and put two engineeers
>>>> on
>>>> a plane from the west coast to witness ARRL's testing. We accomodated
>>>> them,
>>>> of course. So manufacturers can be very interested in anything related to
>>>> the safe use of their products.
>>>>
>>>> Ed Hare, not an attorney, nor do I play one on TV.
>>>>
>>>> ________________________________
>>>> From: RFI <rfi-bounces+w1rfi=arrl.org@contesting.com
>>>> <mailto:rfi-bounces+w1rfi=arrl.org@contesting.com>> on behalf of Dave Cole
>>>> <dave@nk7z.net <mailto:dave@nk7z.net>>
>>>> Sent: Wednesday, May 6, 2020 12:03 PM
>>>> To: rfi@contesting.com <mailto:rfi@contesting.com> <rfi@contesting.com
>>>> <mailto:rfi@contesting.com>>
>>>> Subject: Re: [RFI] Samsung oven RFI update
>>>>
>>>> You might compose a short note to them, letting them know of the safety
>>>> issue, and your fear of a fire as a result of their failure to sufficiently
>>>> deal with the RFI issues they clearly have.
>>>>
>>>> At a minimum, take copious notes, with everyone's name and times/dates, and
>>>> what was discussed.
>>>>
>>>> The problem is, if I understand the rules correctly, YOU as the owner are
>>>> responsible, and must accept all interference caused to your device.
>>>>
>>>> Maybe Ed H could chime in here, and help clarify that a bit. I am not a
>>>> lawyer, and not exposed to this as much as Ed is...
>>>>
>>>> --
>>>> 73, and thanks,
>>>> Dave (NK7Z)
>>>> https://www.nk7z.net <https://www.nk7z.net/>
>>>> ARRL Volunteer Examiner
>>>> ARRL Technical Specialist
>>>> ARRL Asst. Director, NW Division, Technical Resources
>>>>
>>>> On 5/6/20 8:37 AM, EDWARDS, EDDIE J via RFI wrote:
>>>>> I suggest you don't tell them about how you lock it as a work around
>>>> solution. Because there may be some other RF out there that could trigger
>>>> it too! Ask them to fix the "susceptibility to RF signals" so that this
>>>> never happens unexpectedly like when you're not home.
>>>>>
>>>>> This is a fire safety issue the manufacturer must fix or else replace with
>>>> a new unit that is not "susceptible" to wireless signals as RF signals are
>>>> everywhere and that's getting worse every day.
>>>>>
>>>>> 73, de ed -K0iL
>>>>>
>>>>> -----Original Message-----
>>>>> From: RFI <rfi-bounces+eedwards=oppd.com@contesting.com
>>>>> <mailto:rfi-bounces+eedwards=oppd.com@contesting.com>> On Behalf Of
>>>>> Randy Diddel
>>>>> Sent: Wednesday, May 6, 2020 9:32 AM
>>>>> To: rfi@contesting.com <mailto:rfi@contesting.com>
>>>>> Subject: Re: [RFI] Samsung oven RFI update
>>>>>
>>>>> I reached out to Samsung and logged a trouble ticket with them. The
>>>> Chatbot/person on the other end had no idea what Amateur/Ham Radio was nor
>>>> what RFI was either. After explaining it to him he repeated his summary of
>>>> what he thought my issue was, "So your oven is getting too hot?"
>>>>>
>>>>> A local repair company is going to come out and take a look. I at least
>>>> have a ticket number for the incident logged with Samsung but zero
>>>> confidence that they understand what the issue is or that they will be
>>>> willing to do anything about it.
>>>>>
>>>>> The oven is new and under warranty but, well beyond the return date from
>>>> Lowe's.
>>>>>
>>>>> I continue to lock the oven from the panel and it does unlock
>>>> occasionally. New behavior is that once locked, after I am done with
>>>> operating on 40M, the panel is completely non-responsive and I have to pull
>>>> the oven out and unplug the power to it and then plug it back in.
>>>>>
>>>>> I am going to order up some ferrite and try what others have done as well
>>>> and just live with it. The XYL is not interested in trying another
>>>> brand-she
>>>> likes the continuity of the kitchen appliances all being the same brand and
>>>> finish.
>>>>>
>>>>> 73
>>>>>
>>>>> K5RHD
>>>>>
>>>>> /randy
>>>>>
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