I don't care, Joe. You can and should take this to direct email as you
do two things when you don't.
(a) You make your customer service suspect at best
(b) You ensure that some will not look favorable upon your products
Lots of folks on the RTTY reflector use your stuff and like it, but lots
do not use it and could care
less about your *support issues* or your users. The guy was merely
trying to get support which
evidently you do not supply which is of course your decision, but to
call him out on here is not
a great idea IMHO. You are FWIW the only manufacture/supplier that
posts to the RTTY list.
Jay WS7I
On 4/26/2014 10:42 AM, Joe Subich, W4TV wrote:
I've spent literally hundreds of hours writing and updating manuals,
as well as testing and documenting *working* software configurations
for well over 200 interface/software combinations. That information
is all at the user's fingertips either via Help in Router or on the
web site. For someone to come on here an complain that the manuals
are incomplete because he can't look in "Help" or bother to read them
carefully *is* BS at best - particularly when it comes from a chronic
complainer.
73,
... Joe, W4TV
On 4/26/2014 12:42 PM, Jay WS7I wrote:
Gee with support like this I yearn to buy.....Try direct email, Joe. I
hardly need to read this *BULLSHITAKWA"
On 4/26/2014 9:30 AM, Joe Subich, W4TV wrote:
*BULLSHIT* There are example configurations for N1MM Logger, Win-Test,
and WriteLog all in Router at Help | Download Documents and on-line in
the MK2R+ area at www.microHAM-USA.com/support.html.
Specific software configurations have no place in the hardware manual -
there are more than 200 individual interface specific software guides
available from microHAM - if you would simply bother to *LOOK* in
"HELP" before slandering the documentation/support.
73,
... Joe Subich, W4TV
microHAM America, LLC.
http://www.microHAM-USA.com
http://groups.yahoo.com/group/microHAM
support@microham.com
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