I agree with Bernard - I find second hand information is often inaccurate
for one of any number of reasons. I have heard at least one "other side"
of a story - not this one. A couple of years ago, one of the TT folks
related to me that there have been some "abusers" who order high end TT's
for part of the contest season knowing they are going to return them in
the 30 day period. That might be one reason to decide not to do business
with an individual, if this pattern became obvious. I don't intend to
make excuses, just to offer one alternate scenario. I agree with Bernard
- when we don't know who the originator of the story is, or the other
side, the information is of little use to anyone. In addition, choosing
not to do business with an individual is a separate matter from the 30
day trial period - the trial period is a moot issue in this case..
73, Duane
On Sat, 23 Jul 2005 10:33:04 -0500 "Bernard(wtrone)" <wtrone@comcast.net>
writes:
> Ken: you are correct! I did not read the post carefully enough
> to
> realize that Tommy was quoting another ham. But, my comments stand.
> What
> is the "rest of the story?"
>
> I wonder if that person was Yuri?
>
> 73s,
>
> Bernard, WA4OEJ
>
>
> ----- Original Message -----
> From: "Ken & Linda Burrough" <w8keb@1st.net>
> To: "Discussion of Ten-Tec Equipment" <tentec@contesting.com>
> Sent: Saturday, July 23, 2005 9:36 AM
> Subject: Re: [TenTec] 30-day Return Policy
>
>
> > Bernard, Tommy did not say this happened to him. With that said I
> know
> > the people that this happened to . This is for real and did
> happen.
> >
> > Now since I have been a Ten-Tec user and fan since 1980 this upset
> me to
> > the point I had to take a sleeping pill last night after reading
> about
> > this.
> >
> > As a long time Ten-Tec user I except to hear from Mr. Jack
> Burchfield. I
> > am excepting Mr. Burchfield to give a full and honest reason for
> this to
> > happen. the reflector will be enough for me.
> >
> > Now if this posting puts me on the "BLACK LIST" so be it. All
> things
> > change in life and I will find other equipment to use and maybe
> enjoy as
> > much as I have my Ten-Tec Equipment.
> >
> > Ken/w8keb
> > Flushing, Ohio
> >
> > ----- Original Message -----
> > From: Bernard(wtrone)
> > To: Discussion of Ten-Tec Equipment
> > Sent: Saturday, July 23, 2005 9:38 AM
> > Subject: Re: [TenTec] 30-day Return Policy
> >
> >
> > Tommy: not to flame you, but I wonder what the other side of
> the
> > story
> > is? Every time I have seen a story such as yours on this or
> other
> > reflectors, I have been very surprised when the "other" side
> presents
> > their
> > argument.
> >
> > I must admit that, at face value, you have not been fairly
> treated.
> > If
> > the "facts" are correct as you present them, then shame on
> TenTec!!!!!
> > It
> > sounds, from your side, that you had technical rationale for your
>
> > returns.
> >
> > These boards have become very negative since the announcement
> of the
> > Orion II. I have never seen such a big bunch of "cry babies." I
> didn't
> > see
> > any such thing on the ICOM board when the PRO III was announced.
> Wonder
> > why?? And, I wonder how many of the negative comments are really
> from
> > Orion
> > owners? In my strong opinion, there are some non-owners who
> frequent
> > this
> > board who get great delight out of criticizing the Orion.
> >
> > In any case, I really hope that TenTec reconsiders that
> decision and
> > sells you an Orion II
> >
> > Best of luck.
> >
> > 73s,
> >
> >
> > Bernard, WA4OEJ
> >
> >
> > ----- Original Message -----
> > From: "Tommy" <aldermant@alltel.net>
> > To: <tentec@contesting.com>
> > Sent: Saturday, July 23, 2005 7:48 AM
> > Subject: [TenTec] 30-day Return Policy
> >
> >
> > > One of the things we, as hams, have always liked about Ten Tec
> is
> > > their new gear return policy. It has always seemed to be very
> > > generous and above board. Ten Tec's 30-day return policy as
> defined
> > > on their web site:
> > >
> > > "30 day return policy: All new and demo (non-kit) Ten-Tec
> equipment
> > > sold factory direct is sold on a 30 day trial period. If within
> 30
> > > days of purchase you decide not to keep the equipment it may
> be
> > > returned to us for a purchase price refund, less shipping
> charges.
> > > Please call our sales department at (800) 833-7373 or (865)
> 453-7172
> > > and request a return merchandise authorization number - this
> will
> > > greatly speed up the processing of your refund. Return items
> to
> > > Ten-Tec, 1185 Dolly Parton Parkway, Sevierville, TN 37862.
> Include a
> > > note with any returned equipment with your name, address, and
> > > telephone number and the RMA number. For equipment sold through
> our
> > > international dealers, it is at their discretion to set their
> own
> > > sales and return policies."
> > >
> > > However, all is not quite as neat and clean as we have always
> > > thought. It turns out that if you return a new product under
> their
> > > generous policy, that MAY be reason for them to refuse to sell
> you
> > > another one of their products. In addition, if you give a fair
> and
> > > honest evaluation of their product on eHAM, but it is not a
> favorable
> > > review, or one to their liking, this too, may be reason for
> them to
> > > refuse to sell you another radio.
> > >
> > > As I already have enough good Ten Tec radios, this will not
> affect me
> > > personally, however I think it is important for all of the ham
> > > community to know how this 30-day return policy really works.
> Again,
> > > buyer beware! I have permission from the writer of these email
> to
> > > reproduce this:
> > >
> > > "xxx, you and I are not the only ones who have been given the
> cold
> > > shoulder by T-T. I have talked to others today who had a
> similar
> > > experience. Here is my response to T-T sent to them just now.
> You
> > > can share it with your friends if you wish.
> > >
> > > Why Stan, I am profoundly disappointed in you and T-T for
> taking this
> > > attitude and refusing to sell me an Orion 2. Sour grapes Stan
> or
> > > lack of faith in the reliability and performance of your
> > > products? Not only is your refusal to sell me the Orion 2 in
> > > violation of state and federal trade laws it's just bad form to
> treat
> > > a fellow ham in this manner. Because T-T doesn't care to make
> public
> > > their hidden policy of rejecting purchase orders based on
> > > unsatisfactory reviews of their equipment or services appearing
> on
> > > such media as eHam I have decided to share your response with
> our
> > > fellow amateurs on the ham bands, most of whom by the way have
> > > responded with "I told you so" or "we had similar problems with
> T-T".
> > >
> > > I will be looking for you at the next Dayton Hamvention Stan.
> > >
> > > Until then Stan, sit down, take a pill, and have a nice day...
> > >
> > > xxx
> > >
> > >
> > >
> > > Subject: RE: Icom 7800
> > >
> > > HI xxxx, what a pleasure to hear from you again. I haven't
> been on
> > > 40m lately due mainly to a combination of band conditions and
> QRN in
> > > this area from summer storms. In addition, I have been tied
> up
> > > selling our second home down in xxxxxxxxxxx.
> > >
> > > Yes, I decided to put my 7800 up for sale in order to buy
> either an
> > > FTDX-9000 or the new Orion 2. The 7800 is a wonderful radio
> but I
> > > just wanted to try something else and I was caught up with the
> hype
> > > on the Orion 2 and sent in my order for one this morning.
> Guess what
> > > came back a few hours later? You won't believe this but below
> is a
> > > cut and past of the reply I got from Stan Brock at T-T:
> > >
> > > Dear xxx:
> > >
> > > We thank you for your interest in the new Ten-Tec Orion II. I
> am
> > > sorry, because
> > > of previous RMA's and eham reviews we are unable to provide the
> style
> > of
> > > radio which will meet your requirements. Your order has been
> deleted.
> > >
> > > 73,
> > > Stan Brock, WD0BGS
> > > Amateur Radio Sales
> > >
> > > A couple of years ago I ordered one of their Jupiter
> transceivers
> > > only to find out after it arrived that it had performance
> > > problems. I called TT and discussed the issues and they said
> to
> > > return it and they would replace it. They did that with
> another
> > > Jupiter only this time the receiver in that Jupiter was found
> to have
> > > lots of birdies and very poor sensitivity on the 17m-10m bands.
> I
> > > sent it back asking for a refund under their 30 return policy.
> Thus
> > > the RMAs their talking about. I made the mistake (??) of
> giving them
> > > a rather poor review on eHam and apparently they are holding
> this
> > > against me now and refusing now to sell me an Orion 2. xxxx,
> you
> > > don't want to hear what I now think about T-T's management and
> their
> > > products. I think what they have done is not only in violation
> of
> > > state and federal trade laws it is simply bad form to snub a
> fellow
> > > amateur. Oh well, live and learn. They just bought themselves
> a
> > > load of bad publicity if anyone ever asks me about T-T.
> > >
> > >
> > >
> > > So, there you have it xxxx. I guess some guys like me are
> never
> > > satisfied. hi hi.
> > >
> > > CU on the bands and till then 73,
> > >
> > > Xxx XXXXX
> > >
> > >
> > > CW is for REAL hams !
> > >
> > > Tommy - W4BQF
> > > _______________________________________________
> > > TenTec mailing list
> > > TenTec@contesting.com
> > > http://lists.contesting.com/mailman/listinfo/tentec
> > >
> >
> >
> > _______________________________________________
> > TenTec mailing list
> > TenTec@contesting.com
> > http://lists.contesting.com/mailman/listinfo/tentec
> >
> > _______________________________________________
> > TenTec mailing list
> > TenTec@contesting.com
> > http://lists.contesting.com/mailman/listinfo/tentec
> >
>
>
> _______________________________________________
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> TenTec@contesting.com
> http://lists.contesting.com/mailman/listinfo/tentec
>
>
--------------------------------------
Duane Calvin, AC5AA
Austin, Texas
http://home.austin.rr.com/ac5aa
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